# Customer Services Assistant

**Company**: London Borough of Sutton
**Location**: London Borough of Sutton
**Work arrangement**: onsite
**Job type**: Full time
**Salary**: GBP 30,408 - 32,655 per year
**Category**: Customer Service
**Industry**: Public Sector

**Apply**: https://www.jobsgopublic.com/job/customer-services-assistant-108919?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_30927ac3-d95

## Description

The London Borough of Sutton is seeking a Customer Services Assistant to join our team. The successful candidate will be responsible for providing excellent customer care, handling cash transactions, and carrying out routine library duties.

**About the Role** The Customer Services Assistant will:

- Check and validate records using a range of databases and systems to ensure accuracy of customer and service management information

- Provide information to customers on the availability of or use of Council services in accordance with Council procedures

- Operate the library management ICT system requiring a degree of specialist training in order to support customers

- Be confident in using IT for their own work and in helping customers use IT equipment and software

- Multi-task and work under pressure during busy times

- Be a good team player and enjoy working with a diverse range of customers and volunteers

**Our Offer to You** As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. Benefits include:

- A generous annual leave entitlement of 26-32 days plus bank holidays

- Enhanced Maternity, paternity, shared parental, adoption and dependents leave

- Two volunteering days per year

- Flexible Working - Smarter Working Scheme

- Adjustable and agile working arrangements using Google Chromebooks

- Learning and development portal offering a range of courses

- Discounts on a range of local shops, restaurants, gyms and leisure centres

- Interest free season ticket loans

- Local Government Pension Scheme

- Bicycle loan facilities and cycle to work scheme

- Electric vehicle leasing scheme

- Confidential health & wellbeing and counselling support

## Skills

### Required
- customer service
- communication
- administration
- IT skills

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/customer-services-assistant-108919?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)