# Senior Principal, Cyber Security Service Assurance

**Company**: GlaxoSmithKline (GSK)
**Location**: Bengaluru
**Experience**: senior
**Job type**: full-time
**Category**: Security
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---Cyber-Security-Service-Assurance_450148?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_308c6103-38b

## Description

The Senior Principal, Cyber Security Service Assurance will lead the financial, commercial, reporting and process-assurance capability that supports Cyber Security Office delivery.

As a principal of the service assurance for the CSO PMO, this position is accountable for the quality, governance and strategic use of contract, cost and performance information; provides leadership to analysts and partners; and converts insight into decisions, interventions and sustainable improvements across the CSO portfolio.

Key responsibilities:

- Lead the Cyber Security Service Assurance team and set clear priorities, standards and outcomes for financial, commercial, reporting and process-assurance activities across the Cyber Security Office.

- Provide direction, coaching and quality oversight to analysts, building capability, resilience and succession within the team.

- Own the governance and integrity of budget plans, forecasts, financial tracking, operational budgets and management reporting, ensuring leaders receive timely and decision-ready insight.

- Translate spend, contract, service and performance data into strategic recommendations, challenge and interventions for CSO leadership.

- Oversee commercial execution, including payments, purchase orders, cross-charging and associated controls, resolving systemic issues and escalating material risks.

- Lead structured performance reviews with key suppliers and internal service owners, hold parties accountable to contractual and service commitments, and sponsor corrective action where performance falls short.

- Own service-level definition, performance measurement and reporting across the assigned CSO scope, ensuring services meet agreed commitments and control requirements.

- Direct the development of dashboards, business information systems and data repositories, establishing consistent definitions, controls and reporting standards.

- Sponsor business analysis and benefit cases for change, prioritising improvements that increase efficiency, transparency, control effectiveness and management confidence.

- Drive automation and continuous improvement across recurring reporting and operational processes, tracking realised benefits and adoption.

- Represent Service Assurance in CSO governance and cross-functional forums, influencing senior stakeholders and aligning Finance, PMO, business and supplier priorities.

- Manage service, financial, commercial and delivery risks within the function, maintaining effective escalation, decision and action tracking.

Basic Qualifications:

- Degree in Finance, Computer Science, Business, Technology or a related discipline, or equivalent relevant experience.

- Overall 18+ years of Substantial experience in portfolio management, service assurance, financial management, commercial management or a comparable business leadership role.

- Proven experience leading analysts or multidisciplinary teams and developing capability through coaching, performance management and structured feedback.

- Demonstrated ownership of complex budgets, forecasts, management reporting and financial controls, with the judgement to challenge assumptions and advise senior leaders.

- Strong commercial acumen and experience managing supplier performance, contracts, purchase-to-pay processes, cross-charging and issue escalation.

- Experience defining service measures, assuring performance and leading continuous improvement in a complex technology environment.

- Advanced analytical capability, including the ability to integrate data from multiple systems and turn it into clear executive insight and recommendations.

- Excellent leadership, influencing and communication skills, with a record of building trusted relationships across senior business, finance, technology and supplier stakeholders.

- Strong knowledge of cyber security or significant experience operating within a Cyber Security Office or similarly controlled technology function.

- Fluent English and the ability to produce concise, accurate and decision-focused communications for senior management.

Preferred Qualifications:

- Master’s degree in Finance, Business, Computer Science or a related discipline.

- Professional certification in service management, finance, project or portfolio management, or cyber security.

- Advanced proficiency in Microsoft Excel and Power BI, including executive dashboards, data modelling and visualisation.

- Experience leading automation, reporting transformation or enterprise process-improvement initiatives.

- Experience in pharmaceutical, life sciences or another highly regulated industry.

## Skills

### Required
- Analytical Analysis
- Business Acumen
- Business Case Development
- Change Management
- Compliance Risk Management
- Dependency Analysis
- Executive Reports
- Financial Acumen
- Financial Management
- Leadership
- Portfolio Performance Management
- Portfolio Prioritization
- Problem Solving
- Project Management Governance
- Shareholder Communications
- Stakeholder Management

### Nice to have
- Master’s degree in Finance, Business, Computer Science or a related discipline
- Professional certification in service management, finance, project or portfolio management, or cyber security
- Advanced proficiency in Microsoft Excel and Power BI
- Experience leading automation, reporting transformation or enterprise process-improvement initiatives
- Experience in pharmaceutical, life sciences or another highly regulated industry

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