# Senior Air Operations Associate, Hanoi

**Company**: Flexport
**Location**: Hanoi, Vietnam
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/7981862?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_307d94af-754

## Description

As a Senior Air Operations Associate based in Vietnam, you will manage complex airfreight operations while providing hands-on leadership to a small team. This role is designed for experienced operators ready to take the next step , driving execution excellence, mentoring teammates, and contributing to process improvements that will shape Flexport's growing operations in Vietnam.

Your key responsibilities will include:

- Coordinating end-to-end airfreight operations in alignment with company strategy, global policies, and customer requirements

- Serving as the first point of escalation for shipment exceptions, resolving issues with urgency and sound judgement

- Coaching and mentoring team members to ensure SOP compliance, productivity, and a culture of continuous improvement

- Maintaining high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs

- Overseeing billing accuracy and cost control, resolving invoice disputes promptly and effectively

- Monitoring and reviewing vendor and carrier performance, providing constructive feedback and actionable solutions

- Supporting strategic initiatives including carrier integrations, client onboarding, and system or process upgrades

- Building and maintaining strong working relationships with customers, internal stakeholders, and external service providers

- Supervising a small team of associates, fostering collaboration across departments

- Acting as squad lead when required, building the capabilities needed for future leadership responsibilities

To succeed in this role, you will need:

- A Bachelor's degree in Logistics, Supply Chain, Business, or a related field

- 3–7 years of experience in freight forwarding or logistics operations

- Strong working knowledge of air freight processes, including import and export handling

- Fluency in Vietnamese; professional proficiency in English (written and spoken)

- Proven experience coaching or mentoring junior team members

- Highly detail-oriented and able to manage multiple priorities under pressure

- A proactive, customer-focused mindset with strong problem-solving skills

In return, you can expect:

- A leadership pathway with a clear trajectory toward Team Leader and Manager roles as Flexport Vietnam scales

- Hands-on exposure to Vietnam's air freight market within Flexport's global network

- Access to world-class systems, tools, and best practices in logistics operations

- Competitive base salary, quarterly performance bonus, daily complimentary lunch, comprehensive medical insurance including dependent coverage, and RSUs

## Skills

### Required
- Air freight
- Logistics operations
- Supply chain management
- Freight forwarding
- Vendor management
- Carrier performance management
- Process improvement
- Leadership development
- Team management
- Communication skills

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/7981862?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)