# Mandarin Bilingual CSR - Non-voice for Gaming Project

**Company**: Keywords Studios
**Location**: Pasig
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/FE88E4DEE3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_303ad87b-2f5

## Description

We are seeking a Mandarin Bilingual Player Engagement Agent to serve as the essential link between our clients and the gaming community.

As a Mandarin Bilingual CSR, you will investigate and deliver prompt, quality responses to players' questions while providing valuable feedback to our developers.

Responsibilities:

- Deliver excellent customer support to players

- Investigate and resolve player inquiries promptly through ticketing, email, or chat

- Assist internal teams with project-related requests, ensuring smooth collaboration

- Gather and deliver player feedback according to established procedures

- Provide translations when required to ensure seamless communication

Requirements:

- Mastery in C1-C2 level Mandarin language proficiency (Mandarin - Traditional Chinese), with English at B2 level or higher

- Excellent communication skills for effective player support

- Flexibility to adapt to various situations and player needs

- Accountability and reliability in handling player inquiries and issues

- Proactivity in identifying and addressing player concerns

Nice-to-haves:

- Previous Customer Service experience or any relevant experience as a Chinese Bilingual CSR in a BPO setting

- Similar experience in Email or Live Chat Support is an advantage

- Knowledge of community platforms (e.g. Discord, Slack)

- Passion for video games

Benefits:

- Non-taxable Allowances

- HMO and Life Insurance

- Paid Time Offs

- Annual Wellness Subsidy

## Skills

### Required
- Mandarin language proficiency
- English language proficiency
- Customer Service
- Communication skills
- Analytical skills

### Nice to have
- Previous Customer Service experience
- Email or Live Chat Support experience
- Knowledge of community platforms
- Passion for video games

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/FE88E4DEE3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)