# Legal Response Specialist

**Company**: Perplexity
**Location**: San Francisco; New York City; Washington D.C.
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Salary**: $100K - $115K
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/perplexity/ffa25e26-9675-4ab1-bc98-325675879e1d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_30179d78-b5f

## Description

We are seeking a Legal Response Specialist to join our Support team at Perplexity. As a Legal Response Specialist, you will handle legal and sensitive tickets, providing support to our Governance, Risk & Compliance (GRC) team on privacy and security requests.

Your responsibilities will include:

- Monitoring designated Support and Legal channels, assessing urgency, and routing requests for human review

- Responding to routine requests using Legal-approved templates and guidance

- Gathering account history and drafting responses for matters that need review

- Helping GRC process data subject requests and meeting deadlines

- Coordinating security questionnaires and data protection agreements

- Tracking each case through completion, including after handoffs

- Working with Support Engineering to test routing, AI bypass rules, and auto-close protections

- Keeping approved replies and handoff instructions current with Legal and GRC

- Handling other sensitive support escalations

Requirements:

- 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company

- Experience handling legal, privacy, or law enforcement requests

- Working knowledge of GDPR, CCPA, and data subject requests

- Judgment about when to involve Legal or GRC, and care with confidential and privileged information

- Clear writing, including in sensitive customer conversations

- Ability to manage competing deadlines and follow through without reminders

- Experience improving support processes with technical teams, including automation and AI safeguards

Nice to have:

- Experience with Intercom, Decagon, Linear, or Kodex

- Paralegal, privacy, or compliance experience or certification

- Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA

- Familiarity with AI products or data tools for case reviews

In terms of compensation, we offer a range of $100K - $115K, along with equity, and a comprehensive benefits program.

## Skills

### Required
- GDPR
- CCPA
- data subject requests
- legal operations
- privacy operations
- compliance

### Nice to have
- Intercom
- Decagon
- Linear
- Kodex
- paralegal
- privacy certification
- compliance certification
- security questionnaires
- SOC 2
- ISO 27001
- HIPAA
- AI products
- data tools

---

Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/perplexity/ffa25e26-9675-4ab1-bc98-325675879e1d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)