# Head of KYC Operations - APAC

**Company**: Wise
**Location**: Hyderabad, India
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000158492767-head-of-kyc-operations-apac?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/head-of-kyc-operations-apac-2ff8376a-ddf/

## Description

As the Head of KYC Operations - APAC, you will lead the KYC Operations Function organization to ensure compliance and provide instant service with best-in-class quality.

You will lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence.

Key responsibilities:

- Set and execute strategic objectives, build high-performing teams, and ensure they meet operational and quality targets.

- Oversee 150+ employees across multiple locations, ensuring achievement of organizational mission and alignment of operational strategies with business goals.

- Ensure top-notch delivery in team’s Quality, Compliance, Speed, and Cost of Operations.

- Examples of success metrics include:

- For Customers: Quality of KYC Function processes, Resolution of customer-facing cases, Response SLA, KYC-related appeals upheld

- For Wise: False Positives, False Negatives, Customer Attrition during onboarding, Handling Time, Risk Indicators, Cost per Contact

- For Wisers: Engagement Score, Attrition, Rewards

You will contribute to Wise’s success by:

- Setting the strategy for the KYC Operations Function

- Building the best processes, including a robust and compliant customer onboarding program

- Utilizing data and user research to optimize onboarding experience and transform how we fight financial crime and fulfill regulatory obligations

- Managing and optimizing 3rd party services and outsourced vendors across the KYC operating model

- Working closely with Risk and Compliance teams to align on risk appetites and capabilities to support business growth

You will also nurture a great team by:

- Ensuring the right KYC Operations Function organization and leaders are in place

- Building and developing a people strategy that allows execution upon the vision

- Revamping people management processes, including skills, career paths, and performance management

- Overseeing team budgets and high-level reporting

- Setting KPIs and developmental objectives across the current team of 150+ people

This is not an exhaustive list, and as the overall lead of this function, you are expected to take on and hold accountability for anything required to deliver on the mission and performance of this function.

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## Skills

### Required
- KYC operations
- compliance
- risk management
- team leadership
- strategic planning

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000158492767-head-of-kyc-operations-apac?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)