# Senior Salesforce Business Analyst

**Company**: Grab
**Location**: Singapore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000146634929-senior-salesforce-business-analyst?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2fdf46d5-4a4

## Description

Grab is Southeast Asia's leading superapp, offering various services such as food delivery, financial management, and ride-hailing.

As a Senior Salesforce Business Analyst in Grab's Commercial Systems team, you will help translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.

**Critical Tasks:**

- Engage with partners to translate requirements into scalable Salesforce solutions using interviews, workshops, use cases, and workflow mapping.

- Create structured documentation including BRDs, user stories, process flows, and functional specifications.

- Lead UAT and SIT readiness by partnering with QA, business owners, and developers.

- Promote innovation and continuous improvement, identifying design bottlenecks, proposing automation opportunities, and streamlining configurations to reduce technical debt.

- Manage configuration and solutioning tasks hands-on, including flows, validation rules, security model, reports, dashboards, record types, and third-party tool integrations.

**What Makes This Role Strategic:**

- Upstream Demand Shaping: Work with teams and GTS BPs to intake, frame, and qualify new requests.

- Stakeholder Alignment & Comms: Facilitate agreement across team leads, SMEs, and technical leads.

- Cross-Programme Support: Collaborate on large-scale programmes like Sonic, driving standardisation of sales processes, account hierarchies, and segment-based journeys.

- Delivery Risk Ownership: Escalate unclear requirements, integration mismatches, or misaligned expectations early.

**Qualifications:**

- 5 to 8 years of experience as a Salesforce Business Analyst or equivalent role in a multi-cloud environment (Sales Cloud, Service Cloud, Experience Cloud)

- Proficiency with Salesforce configuration and design best practices (Flows, Process Builder, Reports, Dashboards, Permission Sets, SOQL/SOSL, Data Models, Shield Encryption)

- Experience leading partner engagements, facilitating workshops, documenting clear requirements, and running Agile ceremonies (backlog grooming, sprint demos)

- Deep familiarity with Salesforce DevOps concepts and tooling (e.g., GitLab, Copado, and Jenkins)

- Hands-on experience managing testing phases, creating test cases, and resolving test cycle blockers

- Salesforce Certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Business Analyst

**Additional Information:** Grab offers various benefits, including:

- Term Life Insurance and comprehensive Medical Insurance

- GrabFlex, a benefits package that suits your needs and aspirations

- Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave

- Confidential Grabber Assistance Programme

- FlexWork arrangements such as differentiated hours

## Skills

### Required
- Salesforce Business Analysis
- Sales Cloud
- Service Cloud
- Experience Cloud
- Salesforce configuration
- Design best practices
- Flows
- Process Builder
- Reports
- Dashboards
- Permission Sets
- SOQL/SOSL
- Data Models
- Shield Encryption
- Salesforce DevOps
- GitLab
- Copado
- Jenkins
- Agile ceremonies
- Backlog grooming
- Sprint demos
- Testing phases
- Test cases

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000146634929-senior-salesforce-business-analyst?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)