# Senior CRM Engineer

**Company**: London Stock Exchange Group (LSEG)
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/London-United-Kingdom/Senior-Salesforce-Developer_R0124509?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2fdebf3a-653

## Description

The Senior CRM Engineer will act as the technical lead and trusted advisor for the Salesforce ecosystem, ensuring platform reliability, security, scalability, and alignment with business objectives.

Key Responsibilities:

### Salesforce Platform Leadership & Ownership

- Own the end-to-end Salesforce platform strategy, administration, governance, and operational health.

- Provide technical leadership for Salesforce architecture, configuration, security, and platform optimization.

- Establish and maintain platform standards, best practices, operating procedures, and governance frameworks.

- Lead platform capacity planning, performance monitoring, data quality management, and technical debt remediation.

- Drive adoption of new Salesforce capabilities, including AI and automation technologies.

### Operational Support & Service Management

- Provide leadership and oversight for Level 2 and Level 3 support activities across the Salesforce estate.

- Ensure timely resolution of incidents, service requests, and production issues in accordance with defined SLAs.

- Lead root cause investigations and implement sustainable corrective and preventative actions.

- Manage relationships with internal technology teams, third-party vendors, and Salesforce support.

- Ensure operational resilience, availability, and continuous service improvement.

### Solution Delivery & Business Partnership

- Partner with senior business stakeholders to understand strategic priorities and translate them into scalable Salesforce solutions.

- Lead requirements analysis, solution design, and delivery of CRM enhancements and transformational initiatives.

- Provide thought leadership on process automation, customer engagement, AI adoption, and digital transformation opportunities.

- Act as the primary technology SME for Salesforce-related business initiatives and projects.

- Mentor team members and provide guidance on solution design and platform capabilities.

### Release, Change & Environment Management

- Lead Salesforce release management, deployment governance, and platform upgrade activities.

- Oversee CI/CD processes, testing strategies, environment management, and production readiness activities.

- Ensure compliance with enterprise change management, risk management, and deployment standards.

- Drive release planning and stakeholder communications for platform changes and enhancements.

### Governance, Risk & Compliance

- Own Salesforce governance processes, security controls, access management, and compliance activities.

- Lead audit engagements, security assessments, periodic access reviews, and regulatory compliance activities.

- Ensure adherence to organizational policies, control frameworks, and Salesforce best practices.

- Maintain comprehensive platform documentation, architecture artefacts, and operational procedures.

### Innovation & Continuous Improvement

- Drive continuous improvement initiatives focused on automation, efficiency, user experience, and platform adoption.

- Evaluate and implement emerging Salesforce technologies including Agentforce, Einstein AI, Data Cloud, and other strategic capabilities.

- Contribute to CRM technology roadmaps, investment planning, and future-state architecture.

- Identify opportunities to optimize business processes and reduce operational overhead through technology innovation.

## Required Skills & Experience

### Essential

- Extensive experience administering, supporting, and enhancing enterprise-scale Salesforce environments.

- Strong expertise in Salesforce platform architecture, security model, sharing model, data management, and governance.

- Proven experience leading complex CRM initiatives, platform enhancements, and transformational programmes.

- Strong knowledge of Salesforce Flow, automation frameworks, reports, dashboards, and advanced platform capabilities.

- Experience managing critical production platforms within a large, regulated enterprise environment.

- Demonstrated ability to influence senior stakeholders and provide strategic technology direction.

- Strong leadership, stakeholder management, communication, and vendor management skills.

- Experience working within Agile, DevOps, and product-based delivery models.

- Excellent problem-solving, analytical, and decision-making capabilities.

### Desirable

- Deep expertise in Salesforce Service Cloud, Sales Cloud, and Experience Cloud.

- Experience with Salesforce Data Cloud, Agentforce, Einstein AI, and AI-driven CRM solutions.

- Strong understanding of integration architecture, APIs, middleware, and enterprise data management.

- Experience with DevOps, CI/CD pipelines, GitLab, JIRA, ServiceNow, and deployment automation.

- Working knowledge of Apex, Lightning Web Components (LWC), and Salesforce development practices.

- Experience defining platform roadmaps, governance frameworks, and operating models.

## Skills

### Required
- Salesforce platform architecture
- Salesforce security model
- Salesforce sharing model
- Salesforce data management
- Salesforce governance
- Salesforce Flow
- automation frameworks
- reports
- dashboards
- advanced platform capabilities
- Agile
- DevOps
- product-based delivery models
- leadership
- stakeholder management
- communication
- vendor management

### Nice to have
- Salesforce Service Cloud
- Salesforce Sales Cloud
- Salesforce Experience Cloud
- Salesforce Data Cloud
- Agentforce
- Einstein AI
- AI-driven CRM solutions
- integration architecture
- APIs
- middleware
- enterprise data management
- CI/CD pipelines
- GitLab
- JIRA
- ServiceNow
- deployment automation
- Apex
- Lightning Web Components (LWC)
- Salesforce development practices

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/London-United-Kingdom/Senior-Salesforce-Developer_R0124509?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)