# Airport Control Shift Lead

**Company**: Heathrow Airport Limited
**Location**: London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Aviation

**Apply**: https://encd.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/6087?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/airport-control-shift-lead-2fcfe993-545/

## Description

The Airport Control Shift Lead plays a crucial role in managing Heathrow's Airport Control operations in the Airport Operating Centre (APOC). You will lead and coordinate day-to-day operations, ensuring a swift response to incidents and enquiries across the airport.

As a key member of the team, you will be responsible for:

- Leading and coordinating Airport Control operations, acting as the primary link with AOM, ACM/ACOM, and wider stakeholders

- Line managing and supporting the team, overseeing wellbeing, performance, training, and ensuring adequate shift coverage and effective time management

- Overseeing incident management, ensuring SOPs are followed, accurate records are logged, and appropriate responses/resources are deployed

- Monitoring systems, faults, and incident trackers, ensuring timely resolution, escalation of critical issues, and operational readiness

- Acting as the key escalation point and liaison during incidents, coordinating communication between operational teams, senior management, and external partners

- Driving operational excellence through continuous improvement, consistent standards, stakeholder service, and effective handovers

The ideal candidate will have:

- The ability to remain calm and perform effectively under pressure in a complex, fast-paced environment

- Strong organisational skills with the ability to manage multiple tasks and competing demands effectively

- Effective communication and influencing skills across all levels

- The ability to demonstrate sound judgement and decision-making when handling sensitive incidents or challenging situations

- Experience in Airport Operations, ideally with at least 12 months in a multi-stakeholder operational environment

- Familiarity with Heathrow's terminal and airfield geography

This is a full-time, permanent role with a shift pattern of 12-hour shifts, both early and late, in a 4-on 4-off pattern. CTC clearance is required, which necessitates UK residency for the past 3 years.

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## Skills

### Required
- Airport Operations
- Incident Management
- Communication
- Leadership
- Problem-solving

### Nice to have
- Heathrow's terminal and airfield geography
- Experience in a multi-stakeholder operational environment

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Source: [Apply at encd.fa.em3.oraclecloud.com](https://encd.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/6087?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)