# Commercial Account Executive

**Company**: Zendesk
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/London-United-Kingdom/Senior-Commercial-Account-Executive_R35644?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2f90143a-206

## Description

Join Zendesk as a Commercial Account Executive, driving growth and value for customers through AI-powered CX and EX solutions.

You will play a vital role in growing existing relationships with key accounts and building new ones in the Commercial space.

**The Impact: What You'll Actually Do** As part of our Commercial team, you won't just be closing deals, you'll be a trusted partner helping businesses revolutionise how they engage with their customers and employees.

Responsibilities:

- Drive Growth & Value: Spearhead new customer acquisition and expand existing partnerships across the Commercial segment.

- Lead Complex, Value-centric sales Cycles: including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.

- Champion AI Innovation: Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.

- Build Meaningful Relationships: Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.

- Master Your Territory: Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.

- Collaborate to Win: Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.

- Share Your Vision: Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion.

- Report & Attain: Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.

**Who You Are (Skills & Mindset)** We know that experience comes in many forms. If you bring a growth mindset, curiosity for AI, and a passion for sales, you'll fit right in.

Requirements:

- Education: BA/BS degree or equivalent experience required.

- B2B SaaS Sales Experience: Proven track record in B2B SaaS / AI sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding your goals.

- Consultative Approach: Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders.

- Strategic Planning & Execution: Strong presentation, negotiation, and deal closing skills. Self-starter for conducting account research, prospecting, and customer outreach skills. Experience creating and leveraging territory plans.

- AI & Tech Enthusiasm: A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.

- Ownership & Curiosity: An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.

- Flexibility: Willingness to travel to customer locations as needed to build strong in-person relationships.

**Benefits** Zendesk offers a fulfilling and inclusive experience, with a hybrid way of working, enabling employees to purposefully come together in person and work remotely.

## Skills

### Required
- B2B SaaS Sales
- AI
- Consultative Approach
- Strategic Planning & Execution
- Communication
- Negotiation
- Presentation

### Nice to have
- Salesforce
- Clari
- Gong
- analytics platforms
- Customer Experience (CX)
- Employee Experience (EX) software

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/London-United-Kingdom/Senior-Commercial-Account-Executive_R35644?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)