# Technician Specialist

**Company**: John Lewis Partnership
**Location**: Leeds, West Yorkshire
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: £32,500.00 - £44,500.00 Annual
**Category**: Logistics & Supply Chain
**Industry**: Retail

**Apply**: https://jlp.wd3.myworkdayjobs.com/en-US/JLPjobs_careers/job/Logic-Park-Customer-Delivery-Hub-John-Lewis--Partners/XMLNAME-75T-Customer-Delivery-Hub--Driver-Technician_R-212039?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2f69d607-7fe

## Description

As one of our Technician Specialists, you'll bring our distinctive John Lewis service to customers' doors, installing products like furniture, kitchen appliances, and sound systems as part of a 2-person delivery crew driving a 7.5-tonne vehicle.

You'll also coach and develop other delivery drivers in your team on home installations and customer service skills, acting as a role model for the great service John Lewis is known for.

In addition to your contractual pay, you'll receive Evening Premiums of £3.25 per hour for work between 18:00 - 22:00 and Night Premiums of £4.25 per hour for work between 22:00 - 06:00.

**Key Benefits:**

- 25% John Lewis & online discount (after 3 months)

- 20% Waitrose discount (after 3 months)

- Flexible working

- Equal parenthood leave

- Great progression and development opportunities

- Subsidised meals when out on deliveries

- Overtime opportunities

- Access to a strong workplace pension scheme

**Key Responsibilities:**

- Be an ambassador for the John Lewis brand with great customer service as your number one priority.

- Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.

- Help load up your lorry with the day's deliveries working alongside the warehouse team.

- Demonstrate great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.

- Install products efficiently and quickly for our customers and demonstrate how they work once installed.

- Keep up to date with new products and technologies to help you perform your role at your best.

- Maintain a safe working environment.

**Essential Skills/Experience:**

- Previous experience of installation is required.

- Manual C1 UK driving licence (with a maximum of 6 points).

- DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.

- Previous experience driving a 7.5-tonne vehicle.

- Previous experience in a customer-facing role.

- Great verbal communication skills both over the phone and in person.

- Good understanding of technology.

**Desirable Skills/Experience:**

- Experience in-home delivery and installation of electrical and furniture products.

- Installation and disconnection of white goods.

- Experience with electrical installations (including integrated appliances) and TV Wall mounts.

- Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances.

- Assembly of a flat pack.

## Skills

### Required
- installation experience
- Manual C1 UK driving licence
- DCPC or Drivers Qualification Card
- Tachograph Card
- Previous experience driving a 7.5-tonne vehicle
- customer-facing experience
- verbal communication skills
- understanding of technology

### Nice to have
- Experience in-home delivery and installation of electrical and furniture products
- Installation and disconnection of white goods
- Experience with electrical installations and TV Wall mounts
- Assembly of a flat pack

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Source: [Apply at jlp.wd3.myworkdayjobs.com](https://jlp.wd3.myworkdayjobs.com/en-US/JLPjobs_careers/job/Logic-Park-Customer-Delivery-Hub-John-Lewis--Partners/XMLNAME-75T-Customer-Delivery-Hub--Driver-Technician_R-212039?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)