# Technical Operations Manager

**Company**: Cisco
**Location**: Hanoi
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Hanoi-Vietnam/Technical-Operations-Manager_2018008-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2f5f2a89-4fe

## Description

We are Cisco's Failure Analysis & Prevention team, which plays a critical role in ensuring high Customer/Product quality.

As a Technical Operations Manager, you will be part of a Regional Supply Chain Operations team accountable for guiding and leading manufacturing partners to meet customer expectations and implementing new processes, platforms, and technologies.

Key responsibilities include:

- Leading manufacturing execution excellence and customer experience through operational performance on delivery, quality, cost, and transformation

- Managing lab operations, equipment maintenance, and field service/depot repair processes

- Ensuring EMS Partners sites have an outstanding Quality Management System (QMS) deployed throughout their operation

- Leading operational excellence metrics and accountable for associated business results

- Solving factory-related quality issues involving failure analysis and its processes

- Driving cycle time reduction, test optimizations, and quality improvement to meet and improve cost and lead time

- Partnering with various cross-functional organizations to drive business outcomes

- Building a strong organization with leadership bench strength and capabilities for the future

Minimum qualifications:

- 10+ years of broad Supply Chain Electronics Technical Operations experience in Failure Analysis, Test Development Engineering, or Manufacturing Process experience

- Bachelor's degree in Electrical, Electronics, Industrial, or Mechanical Engineering or a related field required

- 5+ years of personnel management experience, leadership role in Supply Chain and Team Development

- Strong knowledge and experience in Failure Analysis, Functional Test, and/or PCBA SMT operations and factory management

- Familiarity with complex electro-mechanical systems, bench testing, fault isolation equipment, and debugging methodologies

- Knowledge of New Product Introduction (NPI), RMA (Return Merchandise Authorization) tracking, and supply chain alignment

- Extensive Project Management knowledge with the ability to influence all levels and build trust to achieve a shared vision and drive accountability

- English and Vietnamese language proficiency, Chinese preferred

Preferred qualifications:

- Demonstrated Statistical Analysis knowledge

- Ability to self-motivate with a strong desire to learn and flexibility

- Industry experience with Semiconductor or Manufacturing industry

- Excellent communication, organization, presentation, and analytical skills

- Experience working with cross-functional teams in a challenging environment

## Skills

### Required
- Failure Analysis
- Test Development Engineering
- Manufacturing Process
- Electrical Engineering
- Electronics Engineering
- Mechanical Engineering
- Project Management
- English
- Vietnamese

### Nice to have
- Statistical Analysis
- Chinese
- Semiconductor industry experience
- Manufacturing industry experience

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Hanoi-Vietnam/Technical-Operations-Manager_2018008-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)