# Customer Success Manager

**Company**: Thomson Reuters
**Experience**: senior
**Job type**: full-time
**Salary**: $106,400 USD - $197,600 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-States-of-America-Eagan-Minnesota/Customer-Success-Manager---Global-Trade_JREQ204486?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2f46adff-496

## Description

As a Customer Success Manager focused on global trade, you will bring deep product knowledge and sharp business judgment to every client relationship, empowering customers to reach their goals while driving lasting success for both them and Thomson Reuters.

The CSM is assigned a book of business specific to Concierge and/or Advisory customers, responsible for the development of customers' knowledge on their suite of offerings. The CSM will manage these customers to drive performance towards Thomson Reuters' strategic objectives and retention goals.

**Key Responsibilities:**

- Partner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomes.

- Develop and share best practices and Customer Success Plans, collaborating with internal teams like Sales and Professional Services.

- Monitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustments.

- Identify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial team.

- Ensure customers receive maximum value from their investment, driving retention and growth through tailored engagement and collaboration.

- Leverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accurately.

- Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives.

**Required Qualifications**

- 8+ years of professional experience, with a minimum of 3 years’ experience in customer success.

- 4-year college degree required, master’s degree or equivalent preferred.

- Experience in Global Trade.

- Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving.

- Experience working in and around cloud software solutions and cloud delivery models.

**Preferred Qualifications**

- Salesforce user experience.

- Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications.

**What's in it For You?**

- **Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.

- **Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.

- **Industry Competitive Benefits:** We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

- **Culture:** Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

- **Social Impact:** Make an impact in your community with our Social Impact Institute.

- **Making a Real-World Impact:** We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.

The target total cash compensation range for this role is $106,400 USD - $197,600 USD.

## Skills

### Required
- customer success
- global trade
- cloud software solutions
- business acumen
- communication skills

### Nice to have
- Salesforce
- SaaS implementations
- Enterprise Resource Planning (ERP) applications

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-States-of-America-Eagan-Minnesota/Customer-Success-Manager---Global-Trade_JREQ204486?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)