# Revenues Officer x3

**Company**: London Borough of Redbridge
**Location**: London Borough of Redbridge, Greater London
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: GBP 33,609 - 35,109 per year
**Category**: Finance
**Industry**: Government & Public Sector

**Apply**: https://www.jobsgopublic.com/job/revenues-officer-x3-114585?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2f2bc456-5bb

## Description

We are seeking a motivated and customer-focused individual to join our Revenues Service as a Recovery Officer. You will be responsible for all aspects of recovering unpaid Council Tax, from the early stages of arrears through to the most appropriate recovery action.

**Key Responsibilities:**

- Managing Council Tax accounts in arrears and progressing recovery action at the appropriate stage and time.

- Reviewing individual circumstances and selecting the most suitable recovery action in line with legislation, policy and procedure.

- Negotiating payment arrangements and helping customers identify realistic ways to address their debt.

- Creating attachments of earning or benefits.

- Responding to residents’ enquiries arising from recovery action.

- Preparing cases for court and attending liability order hearings or other proceedings where required.

- Working with enforcement agents, tracing providers, insolvency practitioners and other external partners.

- Progressing recovery options after court action, including enforcement and other available debt recovery remedies.

- Investigating cases, tracing customers and reviewing information from internal and external sources.

- Monitoring arrears, exception reports and workloads to ensure cases are progressed promptly and effectively.

- Supporting vulnerable customers through appropriate arrangements, advice and signposting.

**Requirements:**

- Experience of debt recovery, Council Tax, Revenues or a similar financial environment.

- Ability to interpret legislation, procedures and evidence and apply them to individual cases.

- Strong negotiation, communication and decision-making skills.

- Ability to remain professional when dealing with complex, sensitive or challenging situations.

- Organised and able to manage a substantial and varied caseload.

- Excellent attention to detail and a clear focus on achieving fair and effective outcomes.

**What We Offer:**

- Flexible working and hybrid working arrangements with 2 days in the office.

- A supportive and collaborative team environment.

- Opportunities for learning, development and career progression.

- Generous annual leave entitlement.

- Local Government Pension Scheme.

- Employee wellbeing support and staff benefits.

## Skills

### Required
- debt recovery
- Council Tax
- legislation
- negotiation
- communication
- decision-making

### Nice to have
- Council Tax recovery experience

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/revenues-officer-x3-114585?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)