# Online Team Leader

**Company**: Morrisons
**Location**: Croydon
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Retail

**Apply**: https://eicg.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MorrisonsJobs/job/3362?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2f17ef22-763

## Description

As an Online Team Leader at Morrisons, you will lead, support, and coordinate a team of colleagues to ensure every order is picked, packed, and ready on time.

You will coach your team, streamline processes, and build cross-functional relationships across the store to keep customer service levels high.

Responsibilities:

- Put customers first: Lead your team to deliver outstanding service with a true customer-centric mindset, listening to customer feedback to make continuous improvements.

- Lead and develop your team: Coordinate colleagues to ensure all picking and despatch routines are completed on time, coaching the team to build confidence and high performance.

- Drive performance and standards: Analyse department data alongside the Online Manager to identify opportunities, minimise substitutions, and speed up processes.

- Keep operations safe and legal: Maintain exceptional department standards, ensure full compliance with legal obligations and store policies, and look after team workload.

Requirements:

- Leads and steps up with confidence: Ideally has strong operational knowledge of online order routines, with proven experience in coaching teams to meet strict deadlines.

- Builds strong, supportive teams: Naturally builds effective working relationships across the store, creating an engaging environment where contributions are recognised.

- Organises and plans effectively: Able to manage workload efficiently, handle daily priorities smoothly, and keep picking and delivery schedules running on time.

- Keeps a firm grip on the basics: Takes a practical approach to department maintenance, maintaining high standards for substitutions, safety, and operational compliance.

Benefits:

- Generous holiday entitlement

- 15% discount in Morrisons supermarkets and convenience stores

- Additional 10% discount card for a friend or family member

- Genuine career progression and development opportunities

- Subsidised in-store cafe or shop floor ranges

- Free parking

- Competitive pension and life assurance

- Healthcare / Wellbeing benefits including Aviva Digital GP

- 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

- Optional payroll charity donations

- A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

## Skills

### Required
- leadership
- team management
- customer service
- data analysis
- compliance

### Nice to have
- online order routines
- coaching
- cross-functional relationships

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Source: [Apply at eicg.fa.em2.oraclecloud.com](https://eicg.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MorrisonsJobs/job/3362?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)