# Plant Vehicle Team Service Engineer - Kansas City Assembly Plant

**Company**: Ford Motor Company
**Location**: Kansas City, MO
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $86,600 - $144,900
**Category**: Engineering
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q44294

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/73113?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2f0d3db8-03c

## Description

At Ford Motor Company, we're transforming the future of transportation. As a Plant Vehicle Team Service Engineer at our Kansas City Assembly Plant, you'll play a critical role in ensuring our vehicles meet customer satisfaction and quality standards.

**Job Summary:** As a Plant Vehicle Team Service Engineer, you'll be responsible for proactively identifying service risks on our plant vehicle lines during launch and low-time-in-service phases. You'll work closely with dealers to enable them to fix vehicles correctly without Ford assistance.

**Responsibilities:**

- Identify product quality concerns during launch and low-time-in-service phases that pose a risk to customer satisfaction and warranty expenses.

- Review cases in JIRA/Automated Issues Management (AIMS) to assess concern severity, risk, and dealer capability to diagnose and repair service risks.

- Investigate Masked Codes and communicate with dealers as needed.

- Coordinate parts and software availability, publish awareness messages and technical service bulletins (TSBs), and spearhead preemptive service repair readiness actions.

- Collaborate with cross-functional teams, including engineering, manufacturing, and dealerships.

- Utilize data systems like GCQIS, QED, BSAQ, JIRA, and GSAR to identify potential service risks and track service concerns.

**Qualifications:**

- Bachelor's degree

- 5+ years of automotive service technical experience

- 5+ years of experience with problem-solving resolution, technical writing, and presentation skills

- 3+ years of Global 8D experience or green belt certification

- 3+ years of documented project or program management experience

**Benefits:**

- Immediate medical, dental, vision, and prescription drug coverage

- Paid parental leave, new parent ramp-up programs, and subsidized back-up child care

- Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more

- Vehicle discount program for employees and family members

- Tuition assistance

- Generous vacation time, sick/personal time, and paid holidays

**Salary:**

- Salary grade 7: $86,600 - $144,900 per year

- Salary grade 8: $99,100 - $166,200 per year

## Skills

### Required
- JIRA
- AIMS
- GCQIS
- QED
- BSAQ
- GSAR

### Nice to have
- Global 8D
- green belt certification
- project management

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/73113?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)