# Sr. Customer Success Manager

**Company**: Okta
**Location**: Toronto, ON
**Experience**: senior
**Job type**: full-time
**Salary**: $152,000-$209,000 CAD
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/8306330?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2f0b2395-87a

## Description

The Sr. Customer Success Manager role plays a critical part in Okta's growth and retention trajectory. You will report to the Regional Manager, Customer Success, and be responsible for aligning Okta's innovations with customers' business objectives.

As a strategic advisor, you will develop strong customer relationships, drive business value, and ensure executive alignment. You will:

- Deliver Customer Value: Develop and nurture strong customer relationships to understand their business goals and needs.

- Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs).

- Win as a team: Champion customers internally and mobilize cross-functional partners.

- Represent the customer's voice: Gather and surface feedback that drives continuous improvement.

- Guide customers forward: Identify and communicate relevant new products and features.

- Identify renewal risk and collaborate with internal teams to remediate.

You will thrive in this role if you:

- Have 5+ years of experience in customer success, account management, or consulting.

- Have a solid track record of delivering exceptional customer experiences.

- Demonstrate strong emotional intelligence and relationship management skills.

- Possess exceptional presentation and communication skills.

- Have strong listening and analytical skills.

- Exhibit strong interpersonal skills and the ability to work collaboratively.

- Have good technical and problem-solving skills.

- Are willing to travel up to 25%.

The annual OTE range for this position is between $152,000-$209,000 CAD. Okta offers equity, bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave.

## Skills

### Required
- customer success
- account management
- consulting
- relationship management
- presentation
- communication
- analytical skills
- problem-solving

### Nice to have
- enterprise security tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/okta/jobs/8306330?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)