# Clinical Quality Analyst, Manila (Day & Mid-Shift Support)

**Company**: Eucalyptus
**Location**: Manila, Manila
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/eucalyptus/jobs/4728663005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/clinical-quality-analyst-manila-day-and-mid-shift-2eee413d-231/

## Description

We are looking for a Clinical Quality Analyst to safeguard the clinical quality of every patient-facing Medical Support interaction at Eucalyptus.

You will partner with our care teams to support patients across preventative health, weight management, and specific women's and men's health conditions.

## Responsibilities

- Clinical Quality Auditing: Audit patient-facing Medical Support interactions across phone, email, and chat.

- Scoring Framework & Calibration: Own and improve the clinical QA scoring framework.

- Clinical Risk Identification & Escalation: Identify clinical risks and escalate them through the defined clinical escalation path.

- QA Reporting & Insight: Produce weekly clinical QA reporting covering scores, trends, and clinical error themes.

- Clinical Content Assurance: Review and maintain Medical Support macros, templates, and workflows.

- Training & Coaching Partnership: Partner with Learning & Knowledge Management to design and deliver clinical training.

- Process Improvement & Automation: Bring clinical QA data into process and automation discussions.

- Cross-Functional Collaboration & Patient Insight: Capture and synthesise clinical patient insight and sentiment trends.

## Requirements

- 3–5 years of post-qualification clinical experience, with at least 2 years in a clinical quality, clinical governance, safety and quality, audit, accreditation, or incident review capacity.

- A clinical qualification and background , registered nurse, midwife, pharmacist, paramedic, or allied health professional.

- Experience auditing clinical care or clinical documentation.

- Analytically capable , comfortable in spreadsheets and reporting tools.

- Rigorous and detail-oriented , notice the missing safety-net, the undocumented escalation, the advice that was almost right.

- Direct and constructive , can tell a Team Lead their team has a clinical accuracy problem, and be thanked for it.

## Benefits

- Comprehensive health coverage (including up to 2 dependents)

- Vacation, sick, and parental leaves

- 13th-month pay

- Statutory benefits

- Transport allowance

- Wellness budgets

- Social clubs

- Hybrid work arrangement

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## Skills

### Required
- clinical quality
- audit
- patient safety
- clinical governance
- quality improvement

### Nice to have
- SQL
- dashboard experience
- adverse event review
- root cause analysis
- accreditation frameworks

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/eucalyptus/jobs/4728663005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)