# High-Net-Worth Property Claims Adjuster

**Company**: Aviva Canada
**Location**: Toronto
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $60,000 to $80,000
**Category**: Finance
**Industry**: Finance

**Apply**: https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Toronto/Ovation--High-Net-Worth--Claims-Adjuster_R-172359?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2ee85793-e32

## Description

At Aviva Canada, we're seeking an experienced High-Net-Worth Property Claims Adjuster to deliver exceptional claims experience through expert claims handling, personalized service, and a strong commitment to client care.

**Job Summary:** Ovation is Aviva Canada's premier high-net-worth insurance program, providing specialized protection for clients with high-value homes, vehicles, collections, and other significant assets.

**Key Responsibilities:**

- Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance property claims in accordance with Aviva's standard methodologies and handling procedures

- Analyze estimates, value of claims, negotiate, and settle claims accordingly

- Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss

- Communicate policy coverage and benefits to customers

- Maintain relationships with internal and external partners involved in management of customer claims

- Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required

- Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity

- Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks

- Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events

- Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance

- Maintain the accuracy and integrity of data collected in Aviva systems

- Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures

- Continuous improvement of customer experience/outcomes, indemnity and expense excellence

- Measured demonstration of relevant Regulatory and Legislative compliance

**Requirements:**

- Minimum 4+ years of first party claims handling experience focusing on Property Claims

- Adjusting licenses for Atlantic provinces is an asset

- Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience

- Experience using Guidewire ClaimCenter, Xactanalysis, Edjuster, Mitchell (Auto)

- CIP or FCIP Industry designation or other relevant professional insurance qualification

- University Degree or College Diploma or equivalent Property technical work experience

- Superior technical competence in Personal insurance

- Basic property claims scoping and estimating understanding/knowledge

- Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively

- Computer proficiency; Excel, Word, PowerPoint, Outlook

- Superior analytical, problem-solving and decision-making skills

- Bilingualism in a second language is considered an asset

- Adjusting licenses for Quebec considered an asset

**What you'll get:**

- The salary band for this position ranges from $60,000 to $80,000

- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities

- Hybrid flexible work model

- Outstanding career development opportunities

- We'll support your professional development education

- Competitive vacation package with the option to purchase 5 extra days off per year

- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion

- Corporate wellness programs to support our employees' physical and mental health

## Skills

### Required
- Guidewire ClaimCenter
- Xactanalysis
- Edjuster
- Mitchell (Auto)
- Personal insurance
- Property claims handling

### Nice to have
- Bilingualism in a second language
- Adjusting licenses for Quebec
- Adjusting licenses for Atlantic provinces
- High net worth/VIP or specialty market claims experience

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Source: [Apply at aviva.wd1.myworkdayjobs.com](https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Toronto/Ovation--High-Net-Worth--Claims-Adjuster_R-172359?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)