# Transformation Analyst

**Company**: Chubb Life Insurance Hong Kong Limited
**Location**: Hong Kong
**Experience**: mid
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://fa-ewgu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/37301?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2ee26c55-4e0

## Description

We are looking for a motivated Analyst to support the evolution of our insurance operations through technology and Artificial Intelligence.

In this role, you will act as a bridge between business objectives and technical execution, helping to document and design the future of our operational workflows.

You will identify opportunities where AI - including Generative AI and automated workflows - can improve efficiency and the customer experience.

You will work on initiatives across the insurance lifecycle, from underwriting and policy servicing to claims.

This role is ideal for a candidate with a strong foundation in insurance operations who is technically curious and eager to grow their career within a high-impact transformation function.

**Key Responsibilities**

- AI-Driven Transformation & Process Design

- Analyze end-to-end insurance workflows (Underwriting, Claims, Policy Owner Servicing, Customer Service) to identify friction points and opportunities for AI intervention.

- Document "future-state" processes that integrate AI tools, ensuring they are practical, scalable, and compliant with insurance regulations.

- Assist in the development of business cases for transformation initiatives by gathering data on ROI, efficiency gains, and customer impact.

- Collaborate with AI engineers and data scientists to ensure technical solutions are grounded in operational realities and business logic.

- Requirements Documentation & Stakeholder Management

- Participate in discovery sessions with stakeholders to translate business goals into detailed functional and non-functional requirements.

- Maintain a high standard for documentation, creating clear user stories, process maps, and functional specifications for engineering teams.

- Act as a translator between technical teams and business units to ensure a shared understanding of project scope and requirements.

- Operational Excellence & Value Realization

- Track key performance indicators (KPIs) to measure the success of AI deployments (e.g., reduction in processing time, accuracy improvements).

- Coordinate User Acceptance Testing (UAT) and post-implementation reviews to ensure delivered solutions meet business needs.

- Investigate operational bottlenecks and "edge cases" in existing systems, proposing pragmatic adjustments or technological fixes.

- Prepare reports and insights for senior leadership to help track the progress of transformation initiatives.

- Agile Delivery & Change Management

- Work within Agile frameworks to manage backlogs, prioritize features based on business value, and participate in sprint ceremonies.

- Support the adaptation of global transformation mandates to local market realities, ensuring AI patterns work effectively in a local context.

- Produce change management artifacts to help end users transition to new AI-enabled processes.

**Qualifications**

## Required

- Bachelor's degree in Business, Information Technology, or a related field.

- 3+ years of experience as a Business Analyst, with a proven track record in insurance operations or financial services.

- Strong familiarity with the AI landscape, including an understanding of how Large Language Models (LLMs) and automation tools can be applied to business processes.

- Demonstrated experience in process mapping and business architecture using tools (e.g. Visio).

- Proficiency in Agile software development lifecycles and tools (e.g., Jira, Confluence).

- Exceptional communication skills, with the ability to present complex requirements to senior stakeholders.

- Experience working in a cross-functional or matrix environment alongside IT, Compliance, and Operations teams.

- A proactive, problem-solver mindset with the ability to work independently in a fast-paced, flat organization.

- Proficient in English and Cantonese (spoken and written).

## Nice to Have

- Professional certification on Agile (e.g., CSM, CSPO).

- Direct experience in Life Insurance operations (Policy Administration, Underwriting, or Claims systems).

- Proficiency in Mandarin.

## Skills

### Required
- AI
- Artificial Intelligence
- Large Language Models
- LLMs
- Agile
- Visio
- Jira
- Confluence
- English
- Cantonese
- Mandarin

### Nice to have
- Agile certification
- Life Insurance operations

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Source: [Apply at fa-ewgu-saasfaprod1.fa.ocs.oraclecloud.com](https://fa-ewgu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/37301?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)