# Administrative Supervisor

**Company**: Cigna Healthcare
**Location**: Kenya One Africa Place
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Kenya-One-Africa-Place/Administrative-Services-Supervisor---Cigna-Healthcare_26012966-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2ede0960-de3

## Description

Cigna Healthcare is seeking an Administrative Supervisor to lead and develop administrative operations teams to deliver consistent, efficient, and customer-focused services.

As an Administrative Supervisor, you’ll oversee day-to-day operations, balance workloads and resources, and use operational insights to improve productivity, quality, and service levels.

Responsibilities:

- Lead your team to achieve agreed productivity, quality, service, and customer satisfaction outcomes through effective workload, inventory, capacity, and priority management.

- Develop employees through recruitment, onboarding, regular check-ins, coaching, feedback, performance management, training, goal setting, and career-development discussions.

- Lead operational and technology-enabled change, building employee readiness through clear communication, coaching, and training while addressing adoption barriers.

- Use management reporting, operational data, and business insights to identify risks, guide decisions, optimize resources, and improve service delivery.

- Strengthen relationships with internal and external stakeholders across locations to support coordinated service delivery and operational improvement initiatives.

- Resolve operational escalations through root-cause analysis and corrective action, while identifying and escalating quality issues, operational risks, and control gaps in line with applicable policies and procedures.

- Promote continuous improvement, automation, and technology-enabled solutions, monitor adoption and operational outcomes, support team engagement activities, and manage any allocated budget responsibly.

Requirements:

- A bachelor’s degree or equivalent relevant professional experience.

- Experience in an operational, administrative, or customer/service environment, including a minimum of 2 years experience leading and supervising teams.

- Experience managing productivity, quality, and service-delivery KPIs, together with strong planning, workload-management, and prioritization skills.

- Strong analytical and problem-solving skills, with the ability to interpret operational data, translate findings into action, and manage operational escalations.

- Experience supporting process improvement and organizational change, including the ability to lead teams through uncertainty and evolving ways of working.

- Experience with continuous improvement, automation, or operational transformation initiatives.

- Strong stakeholder-management, influencing, written, and verbal communication skills, with fluency in English and the ability to engage teams across different locations and cultures.

Benefits:

- Competitive compensation package.

- Multicultural and hybrid working environment.

- Private Medical Insurance and Employee Wellbeing Benefits.

- Continuous Development Program.

## Skills

### Required
- Operational performance management
- KPI management
- Data-driven decision-making
- Root-cause analysis
- Continuous improvement
- Automation
- Artificial intelligence
- Digital transformation
- Microsoft Excel
- PowerPoint
- Word
- Outlook

### Nice to have
- Experience leading teams across multiple countries or locations
- Experience in healthcare, insurance, shared services, or another high-volume operational environment
- Experience using data and operational metrics to drive performance decisions
- Experience with operational systems, CRM platforms, dashboards, or workflow-management tools

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Kenya-One-Africa-Place/Administrative-Services-Supervisor---Cigna-Healthcare_26012966-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)