# Business Operations Manager

**Company**: Pomelo Care
**Location**: United States
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/pomelocare/jobs/5976538004
**Canonical**: https://yubhub.co/jobs/job_2e94fca4-fbd

## Description

## About the Role

Your North Star: You will help build, optimize, and scale best-in-class operations for Pomelo's doula business line by delivering data-driven analysis, insights, and operational initiatives that drive impact for our members.

## Responsibilities

- Analyze and report on key operational metrics and performance trends for Pomelo's doula business.

- Leverage data insights to identify and prioritize areas for operational efficiency, and implement critical process improvements.

- Own end-to-end operations for new plan launches, including clinical team capacity planning and SOP development

- Own key operational projects that improve how we deliver care for our members, including using analytical rigor to assess project success. Proactively communicate project timelines and roadblocks with cross-functional partners to ensure deliverables are met.

- Collaborate with cross-functional teams including Revenue Cycle Management, Accounting, Strategic Finance, Partnerships, and Customer Success to ensure success of our doula business line.

## Requirements

- 3+ years of experience in a strategic analytical role, preferably in consulting, finance, or at a high-growth start-up.

- 3+ years of experience independently performing complex data analysis using Excel or similar, as well as creating data visualizations (e.g. Metabase, Looker).

- Demonstrated ability to build flexible models with a high degree of forecasting accuracy to inform business strategy

- Comfortable leveraging a wide range of tools, including AI, to drive efficiency and insights

- A proactive and resourceful problem-solver who is comfortable navigating ambiguity and independently seeks out answers and solutions

- High degree of accountability and follow through; you own the outcome of your work and possess strong prioritization and time management skills

- Collaborative team player with excellent communication skills, both written and verbal

- Highly organized with a strong attention to detail.

## Bonus Points

- Experience with SQL

- Healthcare/health tech experience

## Skills

### Required
- data analysis
- Excel
- data visualization
- AI
- problem-solving
- communication
- time management

### Nice to have
- SQL
- healthcare/health tech