# Guest Relations Agent

**Company**: AccorHotel
**Location**: Cairo
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161255934-guest-relations-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/guest-relations-agent-2e75c39c-6a2/

## Description

We are AccorHotel, a leading hospitality company that welcomes you as you are. You will be part of a team that supports your growth and learning every day.

As a Guest Relations Agent, you will be responsible for providing exceptional service to our guests. Your main duties will include:

- Being present on time for your shift and ensuring you are dressed in the standard presentable image of the hotel

- Welcoming VIP guests and escorting them to their destinations

- Checking the lobby area for cleanliness and taking necessary actions

- Following up on VIP guest requests and taking necessary actions

- Preparing VIP arrivals and ensuring their rooms are ready

- Inspecting VIP rooms for cleanliness and maintenance

- Handling guest complaints and feedback

- Upselling A-Club card membership

- Working independently and prioritizing responsibilities

You will need to have:

- Excellent written and verbal communication skills

- Strong interpersonal and leadership skills

- Ability to work well under pressure and be flexible

- Previous experience as a Butler is required

- Fluency in English and at least one additional language

- Knowledge of Micros-Fidelio Property Management System is an asset

- Computer proficiency in a Windows environment

In return, you will be part of a diverse and inclusive team that values your growth and development.

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## Skills

### Required
- Micros-Fidelio Property Management System
- English
- leadership skills
- interpersonal skills
- communication skills

### Nice to have
- additional language
- Hotel loyalty program
- Computer proficiency in a Windows environment

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161255934-guest-relations-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)