# Customer Experience Manager

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Ashford, Kent
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £34,000
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400092771?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

As a Customer Experience Manager at Sainsbury's Supermarkets Ltd in Ashford, Kent, you will be responsible for the overall customer experience across the store. You will ensure that the store delivers on its customer commitments, manage the front-end checkout operation, and oversee operations in the petrol station if applicable.

You will also be responsible for people management, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate. At times, you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

The ideal candidate will have previous line management responsibilities in a fast-paced, operational environment, and be someone who is truly obsessed with customers and service. You will have experience leading teams in a dynamic, customer-facing environment, and have delivered KPI's or other performance indicators.

In terms of benefits, Sainsbury's Supermarkets Ltd offers a range of rewards for its managers, including a discount card, an annual bonus scheme, free food and hot drinks, generous holiday entitlement, and a pension scheme.

The salary for this role will be dependent upon your experience as well as the store size, complexity, and location, but will be from £34,000.

## Skills

### Required
- customer service
- team management
- leadership
- performance management

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