# Customer Enablement Specialist

**Company**: Evernorth Health Services
**Location**: Lake Mary, FL
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Lake-Mary-FL/Customer-Enablement-Specialist---CuraScript-SD_26013722?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-enablement-specialist-2e2eea70-631/

## Description

The Customer Enablement Specialist plays a critical role in supporting the end-to-end customer lifecycle, from initial onboarding and operational readiness through ongoing account management, maintenance, and customer growth initiatives.

This position requires strong critical thinking, problem-solving, and project coordination skills to navigate complex customer requirements, manage competing priorities, and drive requests through successful completion. Serving as a key liaison between Sales and cross-functional business partners, the specialist ensures a seamless customer experience while identifying opportunities to simplify processes, improve efficiency, and strengthen operational performance.

**Key Responsibilities**

- **Customer Lifecycle & Operational Coordination**

- Coordinate customer onboarding, account maintenance, and ongoing enablement activities throughout the customer lifecycle.

- Manage assigned requests and initiatives from intake through completion, ensuring accuracy, timely execution, and clear accountability.

- Track milestones, dependencies, and outstanding requirements while proactively addressing barriers to completion.

- Support strategic customer initiatives, account transitions, and operational readiness.

- **Critical Thinking & Problem-Solving**

- Analyze customer needs, operational challenges, and process gaps to determine appropriate solutions.

- Exercise independent judgment to prioritize work, resolve issues, and escalate complex matters when necessary.

- Anticipate potential risks, identify root causes, and recommend sustainable solutions that minimize customer impact.

- **Cross-Functional Collaboration & Customer Experience**

- Partner with Sales, Finance, Contracting, Pricing, Compliance, Operations, and other stakeholders to coordinate customer requirements.

- Facilitate effective communication via video, phone or email, stakeholder alignment, and timely follow-through.

- Maintain a customer-focused approach while balancing business priorities, operational standards, and compliance requirements.

- **Process Improvement & Operational Excellence**

- Identify opportunities to simplify processes, reduce manual intervention, and eliminate inefficiencies.

- Support workflow enhancements, automation, and continuous improvement initiatives.

- Maintain accurate documentation, operational records, and progress tracking.

- Consistently meet established service, quality, and performance expectations.

**Qualifications**

- High school diploma or equivalent required; bachelor’s degree preferred.

- 2+ years of experience in customer operations, sales administration, account management, project coordination, or a related field.

- Strong critical thinking, analytical reasoning, and independent problem-solving skills.

- Demonstrated ability to coordinate multiple activities, manage timelines, and drive work through completion.

- Excellent organizational, communication, and cross-functional collaboration skills.

- Ability to identify process improvement opportunities and adapt to evolving business needs.

- Proficiency in Microsoft Office and enterprise business systems.

**Preferred Qualifications**

- Experience in healthcare distribution, pharmaceutical operations, or a regulated business environment.

- Familiarity with SAP, SharePoint, workflow management, or project tracking tools.

- Experience supporting customer onboarding, operational transformation, or continuous improvement initiatives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

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## Skills

### Required
- Microsoft Office
- project coordination
- analytical reasoning
- problem-solving
- communication
- collaboration

### Nice to have
- SAP
- SharePoint
- workflow management
- project tracking tools
- healthcare distribution
- pharmaceutical operations

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Lake-Mary-FL/Customer-Enablement-Specialist---CuraScript-SD_26013722?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)