# Engagement Manager, Public Sector

**Company**: Scale AI
**Location**: Hamptons Road, VA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $138,400-$208,000 USD
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q112629176

**Apply**: https://job-boards.greenhouse.io/scaleai/jobs/4692198005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2e21a62a-97d

## Description

We're hiring an engagement manager to lead and coordinate delivery of agentic workflows for a national security customer. As an engagement manager on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience.

This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness , and who thrives in fast-moving, ambiguous, and mission-driven environments.

Key responsibilities include:

- Managing customer relationships from the executive to the end user

- Working alongside customers to scope agentic workflow use cases that Scale's engineering team will build and you will ultimately refine

- Leading a cross-functional project team to deliver on and exceed the customer's AI/ML objectives

- Leading with a 'whatever-it-takes' mentality, proactively identifying customer needs and operator pain points to ensure customer success

- Overseeing onboarding and successful implementation of customer accounts

We have a diverse team with a variety of skill sets, many have a technical background, a proven track record in B2B client-facing roles, and prior experience owning the technical implementation of solutions to the government.

Must haves include an active TS/SCI clearance, 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions, a track record of structured, analytics-driven problem solving, excellent verbal and written communication skills, and willingness to be onsite with customers 4+ days per week in the Suffolk, VA area with occasional travel (less than 25%) to Scale's DC office.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training.

You'll also receive benefits including comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

## Skills

### Required
- Technical background
- Proven track record in B2B client-facing roles
- Prior experience owning the technical implementation of solutions to the government
- Active TS/SCI clearance
- 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/scaleai/jobs/4692198005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)