# Customer Operation Manager for payment

**Company**: Kody
**Location**: Shenzhen, Guangdong Province, China
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://jobs.workable.com/view/iRx1s5jK1wQZ3YniZnTvEj/%E6%94%AF%E4%BB%98%E5%AE%A2%E6%88%B7%E8%BF%90%E8%90%A5%E7%BB%8F%E7%90%86---customer-operations-manager-for-payment-in-shenzhen-at-kody
**Canonical**: https://yubhub.co/jobs/job_2e136771-8cb

## Description

### Job Description

Kody is seeking a Customer Operation Manager to join our team in Shenzhen, China. As a Customer Operation Manager, you will be responsible for ensuring the smooth operation of our customers' businesses and providing exceptional customer service.

### Responsibilities

- Provide timely and accurate responses to customer inquiries as the primary point of contact.

- Investigate and resolve customer issues, escalating complex problems to relevant team members as needed.

- Assist new customers in completing the onboarding process, guiding them through setting up and implementing our payment solutions, and resolving any technical or operational challenges.

- Develop and deliver training courses and provide educational resources to customers to ensure they have a thorough understanding of our products and services, enabling them to effectively utilize our platform.

- Record and document customer interactions, including consultations, solutions, and feedback, generating customer activity and trend reports to inform decision-making and improve processes.

- Build and maintain strong relationships with customers, understanding their unique needs and preferences, and proactively seeking opportunities to enhance their experience with our company.

- Collaborate with cross-functional teams to identify areas for operational improvement and implement solutions to simplify processes and increase efficiency.

- Ensure compliance with regulatory requirements and internal policies, mitigating risk through adherence to established procedures and protocols.

- Engage in the payments industry, building connections and creating opportunities for future growth.

### Requirements

- Experience in product support, customer success, account management, or customer operations.

- Excellent interpersonal skills, with the ability to communicate effectively with customers and internal stakeholders in multiple languages.

- Strong communication skills are essential for this role.

- Ability to resolve complex problems, focusing on detail, and proactively addressing customer issues in a fast-paced, dynamic environment.

- Commitment to providing exceptional service, exceeding customer expectations.

- Proficiency in Google Workspace/Microsoft, CRM software (preferably HubSpot), and Intercom.

- Ability to interact with customers across international time zones.

- Fluency in English and Cantonese.

### Benefits

- Competitive salary and benefits package.

- Opportunity to join a fast-growing company, becoming part of a dynamic and innovative team.

- Frequent team-building activities and social events.

### Equal Opportunities Employer

Kody is committed to creating a diverse and inclusive workplace environment. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status.

## Skills

### Required
- product support
- customer success
- account management
- customer operations
- Google Workspace
- Microsoft
- CRM software
- Intercom
- English
- Cantonese

### Nice to have
- HubSpot