# Manager, Relationship Managers (SMB)

**Company**: Intercom
**Location**: Chicago, Illinois
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $247,900 - $296,055
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7583181?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2e0a8abe-926

## Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

We're looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. This role is ideal for someone who excels at developing early-career sales talent, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

**What will I be doing?**

- Lead and develop an AI-fluent RM team

- Own the business and deliver results

- Enable modern, value-based and technical selling

- Partner cross-functionally and shape the org

**What skills do I need?**

- Required:

+ 2 years Sales Management experience   + Experience selling SaaS solutions in a quota-carrying environment   + Experience managing and developing revenue-owning individual contributors   + Strong coaching and talent development skills, particularly with early-career sellers   + Demonstrated ability to forecast, inspect deals, and operate with rigor at scale

- Nice to have:

+ Experience in Small Business, Scale, or Commercial sales motions   + Exposure to selling technical or AI-enabled products   + Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)   + Experience helping customers adopt new technology

**Benefits**

- Competitive salary and meaningful equity

- Comprehensive medical, dental, and vision coverage

- Regular compensation reviews

- Flexible paid time off policy

- Paid Parental Leave Program

- 401k plan & match

- In-office bicycle storage

- Fun events for Intercomrades, friends, and family!

The OTE range for candidates within the Greater Chicago Area is $247,900 - $296,055.

## Skills

### Required
- Sales Management
- SaaS sales
- Revenue growth
- Team management
- Coaching
- Forecasting

### Nice to have
- Small Business sales
- Technical sales
- AI-enabled products
- Structured sales methodologies
- Customer adoption

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7583181?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)