# Customer Success Manager - French Speaking **Company**: ComplyAdvantage **Location**: London, England **Experience**: mid **Job type**: full-time **Category**: Customer Service **Industry**: Finance **Apply**: https://job-boards.greenhouse.io/complyadvantage/jobs/8699312002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/customer-success-manager-french-speaking-2de7ed89-860/ ## Description We are looking for a French speaking Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams. As a Customer Success Manager, you will: - Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success - Be the dedicated contact and own the overall relationship with your clients - Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams - Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal - Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems - Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team - Play a primary role in shaping the product roadmap based on customer feedback - Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc. - Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements - Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers About you: - Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate - French language proficiency at a native or near-native level - Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs - Understand your client’s business and drive value towards positive business outcomes - Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes - An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here. - Be a proactive self-starter that is self-directed and able to solve problems and execute independently - Have strong process management skills, you will be able to manage a varied workload with multiple deadlines - Possess strong relationship management skills and the ability to coordinate across teams and build consensus - Ideally have 2-4 years in a similar or adjacent customer facing role, with proven experience working with mid-market accounts in a B2B environment - Ideally have previous project management experience and have worked in a start-up previously What’s in it for you? - Equity as we want you to have a part of what we are building - Unlimited Time Off Policy to promote work-life balance and well-being - Annual learning budget to support professional growth - Budget to set up your home office upon joining - Enhanced parental leave and childcare benefits - Life insurance and medical coverage through BUPA, including pre-existing conditions - Pension contribution through The People's Pension For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - French - APIs - cloud platforms - project management - relationship management ### Nice to have - previous project management experience - start-up experience --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/complyadvantage/jobs/8699312002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)