# Application Support Analyst Intern

**Company**: Thomson Reuters U.S. Inc.
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: internship
**Category**: IT
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico-Mexico-City/Internship---Application-Support_JREQ203709?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2ddd5361-788

## Description

As an Application Support Analyst Intern at Thomson Reuters U.S. Inc., you will play a key role in ensuring the smooth operation and optimal performance of our critical applications.

You will work closely with experienced analysts, gaining hands-on experience in troubleshooting, incident resolution, and supporting our internal and external users.

**Key Responsibilities**

- Assist in troubleshooting and resolving application-related issues reported by users, escalating complex problems to senior team members.

- Monitor application performance and identify potential issues proactively.

- Document support procedures, solutions, and frequently asked questions for knowledge base improvement.

- Collaborate with development teams to understand application functionalities and upcoming changes.

- Participate in testing new application features and updates.

- Provide timely and effective communication to users regarding issue status and resolution.

- Contribute to the continuous improvement of support processes and tools.

**Required Qualifications**

- Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field.

- Basic understanding of software applications and operating systems.

- Strong analytical and problem-solving skills.

- Excellent written and verbal communication skills.

- Ability to work independently and as part of a team in a fast-paced environment.

- Familiarity with ticketing systems (e.g., ServiceNow, Jira) is a plus.

**Preferred Qualifications**

- Prior experience with SQL or other database query languages is beneficial but not required.

**What's in it For You?**

- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.

- Career Development and Growth: We foster a culture of continuous learning and skill development.

- Industry Competitive Benefits: We offer comprehensive benefit plans, including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

- Social Impact: Make an impact in your community with our Social Impact Institute.

- Making a Real-World Impact: We help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

## Skills

### Required
- Software applications
- Operating systems
- Analytical skills
- Problem-solving skills
- Communication skills
- Ticketing systems

### Nice to have
- SQL
- Database query languages

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico-Mexico-City/Internship---Application-Support_JREQ203709?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)