# HAL - Guest Services Associate - PTAMI

**Company**: Hollandamericagroup
**Location**: Jakarta
**Work arrangement**: onsite
**Experience**: mid
**Job type**: fixed term contract
**Category**: Operations
**Industry**: Hospitality

**Apply**: https://hollandamericagroup.pinpointhq.com/en/postings/d35b2908-2e84-4149-a182-c3cb90563a9d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2dda59f7-1e9

## Description

We are seeking a Guest Services Associate to provide exceptional service to our guests on board.

As a Guest Services Associate, you will be responsible for handling guest requests, concerns, and issues in a timely and professional manner.

### Key Responsibilities

- Respond to guest requests, concerns, and issues in a timely and professional manner.

- Provide premium guest service by handling all communications, verbal or written, in accordance with set standards and in coordination with the Front Desk Supervisor.

- Log and maintain accurate records of guest inquiries, concerns, and requests using systems provided and in accordance with set procedures.

- Perform tasks related to phone duty, including answering general enquiries, handling In-Room Dining calls and orders, and fulfilling responsibilities of a telephone concierge.

- Handle cash transactions required by guests, including traveler checks, stamps, foreign exchange, and gratuity adjustments.

- Maintain accurate work order files and adhere to company standards.

- Acquire in-depth knowledge of the Mariner Loyalty Program to assist guests with related inquiries.

- Promote various services and programs to generate revenue.

- Maintain a positive working relationship with coworkers, supervisors, managers, and officers.

### Skills, Knowledge & Expertise

- Associate's degree or equivalent experience in hospitality management, business administration, or a related field.

- Minimum 2 years of work experience in a front office operation or hospitality environment.

- Marlins Score 90 or above and a valid STCW certificate.

- Ability to work well with shipboard and corporate personnel, being open-minded, flexible, and able to handle changing priorities.

- Working knowledge of computers and software programs such as Excel, Word, and PowerPoint.

### Benefits

- Must be 18 years of age or older.

- Must be able to work varied shifts, including night shifts, and be physically able to participate in emergency lifesaving procedures.

- Must be able to maintain qualification of the Seafarer Medical Examination and pass the basic safety course.

- Passport valid for a minimum of 6 months beyond a working assignment.

- Seafarer Medical Examination to declare fit for duty onboard ships.

## Skills

### Required
- hospitality management
- business administration
- communication skills
- organizational skills

### Nice to have
- Marlins Score 90 or above
- STCW certificate
- Excel
- Word
- PowerPoint

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Source: [Apply at hollandamericagroup.pinpointhq.com](https://hollandamericagroup.pinpointhq.com/en/postings/d35b2908-2e84-4149-a182-c3cb90563a9d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)