# Partner Operations Manager

**Company**: Wise
**Location**: Austin
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Wise/744000156874509-partner-operations-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2dd715e1-1bd

## Description

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.

As a Partner Operations Manager, you'll own the operational strategy and execution for a portfolio of high-value banking and fintech partners on Wise Platform , driving continuous improvement in how payment solutions are delivered, so partners stay operationally stable and ready to grow.

Responsibilities:

- Owning the operational strategy: You set and drive the strategy behind improving operational performance and volume retention for your partner portfolio , continuously improving how payment solutions are delivered, in close partnership with the Account Management team.

- Executing cross-functionally: You put that strategy into action day-to-day, working with Wise operational teams plus product, tech, legal, compliance, implementation, and business development to keep partners stable and unlock growth.

Key responsibilities include:

- Co-own revenue retention, operational performance, and relationships for Enterprise platform partners

- Leading operational initiatives with internal teams to unblock growth opportunities

- Driving operational performance analysis and working to smooth out operations for partners in your portfolio

- Addressing operational concerns on the partnership as the final escalation point

- Proposing solutions for partners looking to improve their operational state and supporting them through execution

- Partnering with Account Managers to drive retention targets

- Using data insights to track performance, proactively addressing risks, and implementing initiatives that improve key retention metrics

- Owning operational success plans and data-driven business reviews

- Advocating for partner needs by providing feedback to internal teams and influencing product roadmaps

- Optimizing internal and external processes using data-driven insights

- Developing trusted relationships with senior stakeholders at partner organizations

Qualifications:

- At least 2+ years in operations and experience working with enterprise clients or large companies

- Experience driving projects to improve operational success metrics and SLAs

- Strong problem-solving capabilities

- Data-driven decision-maker with the ability to collect, analyze, and interpret large datasets

- Strong stakeholder management skills

- Technical fluency – understanding APIs, webhooks, and system integrations

- Exceptional communication skills

- Autonomous and adaptable – comfortable working independently in a fast-paced environment

Nice to have:

- Payments/banking experience

- Comprehensive understanding of Correspondent banking product and solutions

- Experience working directly with Tier 1 or Tier 2 banks or large fintechs

- Familiarity with regulatory frameworks affecting cross-border payments and banking operations

- Experience leading technical onboarding or implementation projects for complex payment systems

## Skills

### Required
- operations management
- strategic planning
- problem-solving
- data analysis
- stakeholder management
- technical fluency
- communication

### Nice to have
- payments
- banking
- regulatory frameworks
- technical onboarding
- implementation projects

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000156874509-partner-operations-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)