# Concierge Performance Associate (Remote)

**Company**: Sedgwick
**Location**: US Telecommuter
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $16/hr
**Category**: Customer Service
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/US-Telecommuter/Concierge-Performance-Associate--Remote-_R80189?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2dc397a3-e72

## Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

As a Concierge Performance Associate, your primary purpose will be to assist Property Repair Solutions customers with any questions or concerns they may have and/or the work being done by the program contractors; to ensure that all customer expectations are met and/or exceeded to the best of our ability.

**Responsibilities:**

- Receives, reviews and dispatches new jobs to contractors based on job type and location.

- Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.

- Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.

- Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels.

- Attendance during scheduled work hours is required.

**Additional Responsibilities:**

- Performs other duties as assigned.

- Supports the organization's quality program(s).

**Qualifications:**

- High school diploma or GED required.

- One (1) year of experience in construction management, restoration and/or insurance claims and customer service required.

- Chronicle software experience preferred.

**Skills & Knowledge:**

- Excellent oral and written communication skills

- PC literate, including Microsoft Office products

- Good problem resolution skills

- Good judgment and sound decision making skills

- Ability to build a consensus among various parties

- Strong relationship building skills

- Excellent organizational skills, accuracy, and attention to detail

- Initiative and ability to multi-task

- Above average speed and accuracy key stroke skills

- High level of professionalism

- Ability to work under pressure in a fast paced environment and maintain a positive demeanor

- Ability to work independently or in a team environment

- Ability to meet or exceed Performance Competencies

- Bi-lingual English/Spanish a plus.

**Benefits:**

- Comprehensive benefits package including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

**Salary:**

- The range of starting pay for this role is $16/hr.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Excellent oral and written communication skills
- PC literate
- Microsoft Office products
- Problem resolution skills
- Good judgment
- Decision making skills
- Relationship building skills
- Organizational skills
- Attention to detail
- Initiative
- Multi-tasking
- High level of professionalism

### Nice to have
- Chronicle software experience
- Bi-lingual English/Spanish

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/US-Telecommuter/Concierge-Performance-Associate--Remote-_R80189?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)