# Guadalajara | Ejecutivo Servicio al Cliente en Aduanas | Customer Service Representative - Customs Brokerage

**Company**: Expeditors
**Location**: Guadalajara, Jal.
**Experience**: executive
**Job type**: full-time
**Category**: Customer Service
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000144175247-guadalajara-ejecutivo-servicio-al-cliente-en-aduanas-customer-service-representative-customs-brokerage?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/guadalajara-ejecutivo-servicio-al-cliente-en-2dbd8751-e90/

## Description

We are seeking a Customer Service Representative - Customs Brokerage to join our team in Guadalajara, Mexico. As a key member of our Customs Brokerage department, you will ensure the proper and timely movement and clearance of freight, while providing exceptional customer service.

**Key Responsibilities:**

- Ensure smooth and timely customs process flow

- Ensure accurate and timely client billing

- Understand and interpret import and export customs DLSOP (Desk Level Standard Operating Procedure) to fulfill customer instructions and expectations

- Ensure accurate and timely data entry into our operating system

- Transpose customs declaration information from documents into the customs entry system

- Assist with verification of customs declaration information and submission to customs authority

- Track and trace Customs files

- Interact with customs authorities to address issues/questions

- Attend customs inspections or present documents to customs authorities

- Act as liaison between customs authorities, government agencies, and customers

- Ensure timely customs clearance of cargo for Import and Export shipments

- Verify documents received for Import and Export customs purposes are compliant and correct

- Interact with customers to arrange international shipments, meeting customer service standards

- Contribute to maintaining strong relationships with customs officers

- Ensure compliance with regulations, internal policies, and procedures

- Understand department process flow, constantly looking for areas of improved efficiency

- Keep up to date on regulatory requirements governing import and export of goods

- Meet KPI standards, as per company procedures

- Provide overseas communications, timely responses to emails and requests

- Escalate problems to Management when necessary

- Meet company standards of 52 hours training per year per employee

- Attend training classes when required

- Complete mandatory training when required

- Promote compliance in diligently following all company policies and regulations

- Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

**Requirements:**

- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

- Good knowledge of customs brokerage process and system

- Good knowledge of customs legislation, especially with regards to classification, valuation, and origin

- Understanding of ocean, transcon, and air documentation process

- Knowledge of air, road, and ocean transport

- Good knowledge of incoterms

- Hazardous Materials certification (preferred)

- Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely

- Pro-active, strong organizational skills

- Good computer skills (Excel, Word, PowerPoint)

- Fluent in English

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## Skills

### Required
- English
- customs brokerage
- logistics
- supply chain
- interpersonal skills
- organizational skills
- computer skills

### Nice to have
- Hazardous Materials certification

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000144175247-guadalajara-ejecutivo-servicio-al-cliente-en-aduanas-customer-service-representative-customs-brokerage?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)