# Senior Provisioning Analyst

**Company**: Okta
**Location**: Bengaluru
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/8242257?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2d9c8f81-ea0

## Description

Okta is seeking a Senior Provisioning Analyst to drive end-to-end execution, governance, and Tier 2 escalation management across complex customer provisioning.

As a Senior Contributor within our Provisioning team, you will operate with high autonomy and serve as a Tier 2 Subject Matter Expert. You will take ownership of Tier 1 and Tier 2 incident resolutions, technical escalations, and multi-tenant systems management across a global scope.

Key Responsibilities:

- Lead end-to-end execution of complex Tier 2 customer provisioning cases

- Manage manual provisioning and deprovisioning alongside strategic high-value customer deprovisioning

- Validate contract structures, Salesforce opportunity associations, and multi-tenant org configurations

- Maintain a ≥ 90% on-time SLA adherence

- Resolve complex technical requests, including org migrations and custom identity tenant linkages

- Execute rigorous deprovisioning and decommission workflows for transitioning and exiting accounts

- Prepare, audit, and analyze mission-critical weekly and monthly revenue/license reconciliation reports

- Collaborate cross-functionally with Sales, Renewals, Customer Success, and Support teams

- Champion continuous improvement initiatives and identify automation opportunities

Qualifications & Requirements:

- Demonstrated hands-on experience with Salesforce CRM and enterprise provisioning admin consoles

- Proven ability to independently troubleshoot complex Tier 1 and Tier 2 provisioning exceptions

- Strong quantitative background with experience conducting multi-tier data reconciliations

- Superior written and verbal executive communication skills

- Track record of active peer mentorship and knowledge transfer

Core Competencies & Leadership Behaviors:

- Build Inclusive & High-Performing Teams

- Self-Awareness & Values-Driven Mindset

- Talent Development & Knowledge Sharing

- Drive Results & Operational Excellence

- Strategic Problem Solving & Agility

## Skills

### Required
- Salesforce CRM
- enterprise provisioning admin consoles
- identity management tools
- contract lifecycle workflows
- troubleshooting
- data reconciliation
- analytical mindset
- cross-functional communication
- continuous learning
- mentorship

### Nice to have
- Bachelor's degree
- 3+ years of relevant experience
- customer service oriented
- solid understanding of provisioning/software licensing

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/okta/jobs/8242257?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)