# Senior Business Systems Analyst - CRM

**Company**: Argus Media
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://careers.argusmedia.com/jobs/8622684-senior-business-systems-analyst-crm?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2d9527ca-018

## Description

As a Senior Business Systems Analyst - CRM at Argus Media in central London, you will play a pivotal role in delivering the company's strategic CRM & ERP programme.

You will work closely with internal business functions to define and communicate requirements across workstreams, partnering with product managers and other business analysts. This hands-on role involves regular stakeholder engagement throughout the product's lifecycle.

Key responsibilities include:

- Developing a deep understanding of Argus' business

- Modelling as-is and to-be processes, ERDs, Data Dictionaries, and Flows

- Managing and communicating requirements across products for specific features

- Acting as a bridge between technical and business teams

- Partnering with Product Managers for ERP, CRM, Integration, and Core backend services

- Writing solution options for evaluation

- Contributing to change management procedures

- Tracking system defects and enhancements

- Supporting system configuration and process documentation

- Driving best practices and process direction

- Coordinating end-user training

- Providing product knowledge during training, UAT, and go-live activities

The role requires hands-on Salesforce experience, with responsibilities including managing users, data quality, and system housekeeping.

**What we offer:**

- Competitive salary and company bonus scheme

- Group pension scheme

- Group healthcare and life assurance scheme

- Hybrid working environment (currently 4 days in office)

- 25 days annual holiday with incremental increase up to 30 days

- Subsidised gym membership

- Season ticket travel loan

- Cycle to work scheme

- Flexible benefits platform

- Extensive internal and external training

## Skills

### Required
- Salesforce
- Business Analysis
- Agile Development
- Stakeholder Management
- Communication

### Nice to have
- BCS qualifications
- Sales Cloud Consultant
- CPQ Specialist
- Advance Administrator

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Source: [Apply at careers.argusmedia.com](https://careers.argusmedia.com/jobs/8622684-senior-business-systems-analyst-crm?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)