# Assistant Manager, Solution Delivery Management

**Company**: AIA Myanmar
**Location**: Myanmar, MM
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Myanmar-MM---AIA-Myanmar/Assistant-Manager--Solution-Delivery-Management_JR-61268?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2d7721bb-269

## Description

The Assistant Manager, Solution Delivery Management will serve as the primary responsible person for end-to-end project delivery, liaising between the Business, IT/Technology, and Vendors to ensure Business Requirements are clearly understood and translated to functional/technical requirements.

Responsibilities:

- Approach digital projects from a business perspective to ensure sustainable return on investment

- Liaise with Business PM or act as General PM

- Establish good working relationships with stakeholders to ensure smooth project delivery

- Manage day-to-day projects, ensuring timely completion, budget adherence, and quality expectations

- Apply human-centered design when relevant

- Create change management plans, including UAT, training, and hotlines for users

- Monitor user feedback and behaviours after system go-live

- Establish incident procedures and enforce user/vendor adherence

- Review operation SLAs and take necessary actions

- Act as a subject matter expert in respective domains

- Brainstorm with business owners and contribute to domain-specific processes and standards

- Perform quick assessments and provide high-level feasibility checks

- Support business users in translating business requirements into functional and technical requirements

Requirements:

- Bachelor's degree in Information Technology, Computing, Engineering, or related field

- Minimum 5 years of IT project management/delivery experience

- Good domain knowledge of similar/related industries, particularly Customer Care, Contact Center, and CRM

- Technical/development experience and hands-on skills a plus

- Experience with both in-source and out-source models

- PMP certification preferred

- ITIL certification or completed exam prep course a plus

- Excellent communication and negotiation skills

- Good decision-making and conflict resolution skills

## Skills

### Required
- Project Management
- IT Project Delivery
- Business Analysis
- Change Management
- Incident Management

### Nice to have
- PMP Certification
- ITIL Certification
- Technical Development
- Customer Care
- Contact Center
- CRM

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Myanmar-MM---AIA-Myanmar/Assistant-Manager--Solution-Delivery-Management_JR-61268?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)