# Banking Operations Manager

**Company**: Wise
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000157420344-banking-operations-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/banking-operations-manager-2d702284-e8f/

## Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

As a Banking Operations Manager at Wise, you will be helping create an entirely new network for the world's money. For everyone, everywhere.

The Banking Operations Management team is a global function with regional specialisation across APAC, Europe, NorthAm, MEA and LatAm. The team currently has 7 Banking Operations Managers, supported by the BOM Function Lead and project management support.

Your responsibilities:

- Own operational relationships with key global banking partners, including regular performance reviews, escalations and action follow-up.

- Drive partner performance by monitoring speed, reliability, incidents, service level agreement (SLA) gaps, risk signals, fees and avoidable operational costs.

- Translate complex internal problems into partner improvement plans, making sure issues have owners, next steps, timelines, escalation paths and expected outcomes.

- Hold partner banks accountable for operational commitments, including SLA performance, incident resolution, responsiveness and long-term fixes.

- Support incident and post-incident corrective action follow-through for issues caused by or involving partner banks, making sure root causes are understood and repeated problems are addressed.

- Build operational visibility across Wise by improving shared partner records, documentation and reporting around partner performance and relationship management.

- Work with Banking, Finance, Legal, risk and controls, and banking governance teams on partner fees, losses, contract/SLA discussions, controls and regulatory expectations.

- Help regional and internal teams work more effectively with banking partners by sharing context, best practices and clear operating routines.

Qualifications:

- You are placed in Singapore, and have a right to work in Singapore.

- You have 5+ years of experience in banking operations, payment operations, partner/vendor management, risk management, operational excellence or a similar field.

- You understand payment operations and banking partner relationships.

- You are highly data-driven: you can investigate issues, form a clear hypothesis, size the impact and build an evidence-based case for action.

- You are strong at stakeholder management and can influence internal teams and external partners without direct authority.

- You are comfortable having difficult conversations and holding partners or internal teams accountable in a clear, constructive way.

- You can operate in ambiguity, prioritise across a broad portfolio and move work forward without waiting for perfect instructions.

- You communicate clearly and concisely, especially when translating complex operational issues for different audiences.

- You have a strong ownership mindset, good judgement under pressure and a practical approach to solving problems.

- You care about controls, documentation and operational resilience, especially where partner performance can affect customers, risk or customer money.

Nice-to-haves:

- Experience working directly with banks, payment schemes, correspondent banking or high-volume payment infrastructure.

- Experience running operational reviews, quarterly business reviews or service reviews with banks, vendors or strategic B2B partners.

- Experience with SLA management, contract discussions, liability, fee reconciliation or cost recovery.

- Experience in Treasury Operations, liquidity, safeguarding, financial risk or operational risk.

- Experience with SQL, Lightdash, Tableau or other data tools.

- Experience working across global teams, time zones and senior stakeholder groups.

- Additional language skills relevant to global banking partner management.

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## Skills

### Required
- banking operations
- payment operations
- partner management
- risk management
- operational excellence
- data analysis
- stakeholder management

### Nice to have
- SQL
- Lightdash
- Tableau
- additional language skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000157420344-banking-operations-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)