# Account Manager

**Company**: PayPal
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/London-County-London-England-United-Kingdom/Account-Manager--Mid-Market_R0137412?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2d6e273e-850

## Description

PayPal is seeking an Account Manager (AM1) to own the end-to-end commercial relationship for a portfolio of around 80 higher-value SMB merchants.

The successful candidate will proactively identify opportunities to deepen relationships, expand product adoption, and solve merchant needs to protect and grow transaction margin.

**Essential Responsibilities:**

- Collaborate internally to influence process quality and efficiency.

- Determine appropriate actions and consider alternative solutions.

- Acquire, manage, and expand relationships with small and medium-sized merchants.

- Use analytical skills and judgment to recommend best solutions.

- Influence through defined processes and procedures.

**Additional Responsibilities & Preferred Qualifications:**

- Act as the single point of contact for merchants, owning commercial outcomes end to end.

- Use AI-powered tools to surface growth, cross-sell, and risk signals across the portfolio.

- Keep pipeline, forecast, and portfolio health reporting sharp, and share best practices with less experienced AM colleagues.

- Pull in the right internal teams to resolve merchant needs, and make the call when the standard process isn't enough.

**Minimum Qualifications:**

- 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.

**Preferred Qualifications:**

- 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.

- A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them.

**Core Capabilities We're Looking For:**

- Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell, or wallet-share growth.

- Comfortable using AI or commercial data to rank opportunities, focus time, and step in early on churn or decline risk.

- A problem-solver who works beyond standard playbooks, weighing alternatives to reach commercially sound outcomes on ambiguous merchant issues.

- A strong internal operator who mobilizes partners across the business, keeps account plans and forecasts sharp, and reliably closes out actions.

## Skills

### Required
- analytical skills
- problem-solving
- relationship management

### Nice to have
- AI-powered tools
- commercial data analysis
- strategic customer relationships

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Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/London-County-London-England-United-Kingdom/Account-Manager--Mid-Market_R0137412?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)