# Customer Experience Manager

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Aylesford, Kent
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: 32700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400096465?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-experience-manager-2d6bf250-407/

## Description

As a Customer Experience Manager at Sainsbury's Supermarkets Ltd in Aylesford, Kent, you will be responsible for the overall customer experience across the store. Your role involves managing the front-end checkout operation, ensuring customers are served according to expectations, and overseeing operations in the petrol station if applicable.

Key responsibilities include:

- Taking responsibility for the overall customer experience across the store

- Managing the front-end checkout operation

- Managing operations in the petrol station (if applicable)

- People management, including performance and capability management, conducting disciplinaries, and ensuring accurate scheduling and pay

- Assuming overall responsibility for running the store at times

To be successful in this role, you should have:

- Previous line management responsibilities in a fast-paced, operational environment

- A track record of delivering exceptional customer experiences and coaching others to do the same

- Experience leading teams in a dynamic, customer-facing environment

- Leadership experience in a high-volume, fast-paced operational setting

- Proven success in delivering against a wide range of KPIs

- Experience managing complex people matters

We offer a salary of £32,700, dependent on experience, store size, complexity, and location. Benefits include:

- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat

- Annual bonus scheme

- Free food and hot drinks

- Generous holiday entitlement

- Pension with employer matching

- Share scheme

- Wellbeing support

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, and more

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer service
- team management
- leadership
- operations management

---

Source: [Apply at hdhe.fa.em3.oraclecloud.com](https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400096465?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)