# Bilingual Fraud Advisor

**Company**: Royal Bank of Canada (RBC)
**Location**: Montréal, SUITE 4021:MONTRÉAL
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/800-RUE-DE-LA-GAUCHETIRE-O-SUITE-4021MONTRAL/Bilingual-Fraud-Advisor-Advice-Centre_R-0000189540-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2d5f7330-ff2

## Description

You are a Bilingual Fraud Advisor within RBC Advice Centre as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways whether it is by phone or email.

**Responsibilities:**

- Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients

- Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses

- Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC

- Contribute to team results by supporting all colleagues to be successful in meeting client needs

- Cultivate and maintain relationships with partners to work as one RBC

- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.

**Requirements:**

- Must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)

- Proven interpersonal, communication and problem resolution skills

- Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients

- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

- Full flexibility for a variety of shifts from Monday to Sunday, 7:00 AM to Midnight. Please note the department is open 24 Hours a day, 7 days a week.

- Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

**Nice-to-have:**

- Experience working in a team and metrics-based performance environment

- Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry.

**What's in it for you?**

- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable

- A world-class training program in financial services

- Excellent career development and access to a variety of job opportunities across business and geographies

- Leaders who support your development through coaching and managing opportunities

- Work in a dynamic, collaborative, progressive, and high-performing team.

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## Skills

### Required
- Account Management
- Critical Thinking
- Customer Service
- Decision Making
- Financial Services
- Fraud Detection
- Problem Solving
- Relationship Building
- French

### Nice to have
- Experience working in a team and metrics-based performance environment
- Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry.

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/800-RUE-DE-LA-GAUCHETIRE-O-SUITE-4021MONTRAL/Bilingual-Fraud-Advisor-Advice-Centre_R-0000189540-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)