# Quality Assurance & Customer Support Engineer

**Company**: Hewlett Packard Enterprise
**Location**: San Juan, Puerto Rico
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/San-Juan-Puerto-Rico-Puerto-Rico/Software-Quality-Engineer---UI---API-Testing_1204731-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2d4b3811-fb1

## Description

We are seeking a highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid role focusing on product quality, test automation, and technical customer support. In this position, you will play a key role in ensuring the reliability and usability of our Mist Cloud platform.

You will help drive product quality, contribute to engineering decisions, and serve as a bridge between customers and development teams. The role involves hands-on test execution and real-world troubleshooting of issues, while leveraging automation and AI-assisted tools to expand test coverage, accelerate root cause analysis, and improve overall engineering efficiency.

In a typical day as a Quality Assurance & Customer Support Engineer, you would:

- Validate Web UI and REST API functionality across staging and production environments for product quality and customer readiness.

- Investigate, reproduce, and debug customer-reported issues, providing clear updates while working toward timely resolution and customer satisfaction.

- Log, track, and manage defects and enhancements with clear documentation and prioritization, driving resolution with engineering teams.

- Build and maintain test environments and testbeds to support reliable testing, issue reproduction, and validation.

- Maintain and update test plans for regression coverage and release readiness.

- Develop and expand automated test coverage using Python and modern frameworks, leveraging AI-assisted tools to improve coverage, efficiency, and troubleshooting.

- Write and maintain clear technical documentation for QA and Support teams.

- Manage multiple priorities independently in a fast-paced environment.

What you need to bring:

- 4-6 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles.

- Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.

- Strong written and verbal communication skills.

- Analytical mindset with attention to detail and proactive problem-solving.

- Solid understanding of programming concepts, software development, and testing best practices.

- Proficiency in Python programming language.

- Ability to work in a fast-paced, cross-functional environment and manage priorities.

Preferred Qualifications:

- Experience testing and troubleshooting Web applications and REST APIs.

- Experience with Selenium and pytest.

- Experience using AI-assisted tools to support debugging, test creation, or workflow efficiency.

- Strong initiative and creative problem-solving skills.

- Experience writing and maintaining regression test cases.

- Familiarity with Django REST Framework or similar APIs.

- Exposure to L2/L3 networking concepts.

Other Information:

- Must be able to join team meetings three times a week during early or late hours to support international teams and customers.

- U.S. citizenship required: This role will be responsible for services in a FedRAMP High compliant environment that requires proof of U.S. citizenship.

## Skills

### Required
- Python
- software testing
- Quality Assurance
- Customer Support
- analytical mindset
- problem-solving

### Nice to have
- Selenium
- pytest
- AI-assisted tools
- Django REST Framework
- L2/L3 networking concepts

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/San-Juan-Puerto-Rico-Puerto-Rico/Software-Quality-Engineer---UI---API-Testing_1204731-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)