# All Lines Claims Adjuster - Quality Assurance Specialist

**Company**: Sedgwick
**Location**: CAN-Telecommute-ON
**Experience**: senior
**Job type**: full-time
**Salary**: $47,116.00 - $61,251.00 - $75,386.00 CAD Annual
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/CAN-Telecommute-ON/All-Lines-Claims-Adjuster---Quality-Assurance-Specialist_R80468-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/all-lines-claims-adjuster-quality-assurance-2d3d7048-6fd/

## Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

As an All Lines Claims Adjuster - Quality Assurance Specialist, your primary purpose will be to assess, promote, and confirm data quality and/or performance of investigative service partners and internal resources by performing quality audits of case files or client records to ensure optimal service delivery and compliance.

**Responsibilities:**

- Assess performance of internal, client, or vendor case files or records at regular intervals for accuracy, consistency, and compliance with service level expectations and service agreements.

- Identify trends and areas of opportunity for increased service efficiency, education, and quality.

- Work in partnership with stakeholders to ensure all required and relevant data elements are accurately and consistently captured in the client relationship management system.

- Compile audit results and submit to manager for review.

- Provide audit results for quarterly stewardship reports.

- Monitor ongoing action items logs and project plans with appropriate stakeholders.

- Update vendor resources to mapping program.

**Additional Responsibilities:**

- Perform other duties as assigned.

- Support the organisation's quality program(s).

**Qualifications:**

- Bachelor's degree from an accredited college or university preferred.

- Full adjusting license in one or more provinces.

- Minimum of four years of investigative experience or equivalent combination of education and experience required.

- Minimum five years of claims adjusting experience.

- Demonstrated experience handling both personal and commercial lines claims.

- Strong background in adjusting auto and property claims from initial intake through resolution.

**Skills & Knowledge:**

- Oral and written communication skills.

- PC literate, including Microsoft Office, Excel, PowerPoint products.

- Analytical and interpretive skills.

- Strong organisational skills.

- Ability to work independently or in a team environment.

- Ability to meet or exceed Performance Competencies.

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## Skills

### Required
- Microsoft Office
- Excel
- PowerPoint
- analytical skills
- organisational skills
- communication skills

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/CAN-Telecommute-ON/All-Lines-Claims-Adjuster---Quality-Assurance-Specialist_R80468-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)