# Technical Support Engineer

**Company**: Salesforce
**Location**: Dublin
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Technical-Support-Engineer---German---English_JR365542?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2d096110-6b5

## Description

Salesforce is looking for a talented and customer-focused Technical Support Engineer fluent in German and English to join our growing Technical Support team in Dublin.

You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience.

**Responsibilities**

- Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution

- Investigate, diagnose, and resolve complex technical issues using your knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced

- Work with Engineering to identify root causes and escalate product bugs, and partner with Product to share customer feedback that shapes the roadmap

- Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor

**Requirements**

- Fluency in German and English, with excellent written and verbal communication skills in both languages

- 2 to 4 years of work experience, including strong knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced

- Strong analytical and problem-solving skills, with a persistent, detail-oriented approach to driving issues through to resolution

- A passion for exceptional customer support, and the ability to explain complex technical concepts clearly and work effectively across Support, Engineering, Product, and Customer Success teams

**Nice to Have**

- Bachelor's degree (BA/BS) in Computer Science, Information Technology, Engineering, or a related technical field

- Salesforce Certified Administrator or Salesforce Certified Platform Developer I certification

- Experience supporting Salesforce-based applications, integrations, or SaaS platforms, including troubleshooting Salesforce CPQ and Revenue Cloud Advanced implementations

- Familiarity with technical support processes, incident management, and case management, and the ability to manage multiple priorities in a fast-paced environment

**Benefits**

- Unleash Your Potential: our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best

## Skills

### Required
- Salesforce CRM
- Salesforce CPQ
- Revenue Cloud Advanced
- German
- English

### Nice to have
- Bachelor's degree in Computer Science
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Technical-Support-Engineer---German---English_JR365542?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)