# Staff Technical Program Manager, Community Support Engineering

**Company**: Airbnb
**Location**: United States
**Work arrangement**: remote
**Experience**: staff
**Job type**: full-time
**Salary**: $194,000-$242,000 USD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/7724823
**Canonical**: https://yubhub.co/jobs/job_2d0039fb-d9b

## Description

We are seeking a Staff Technical Program Manager to join our Community Support Engineering team. As a Staff Technical Program Manager, you will be responsible for leading cross-functional initiatives aimed at increasing the productivity of our technical teams. You will develop a portfolio view of CSE programs' scope and objectives, collaborate with stakeholders to ensure technical feasibility, and drive projects end-to-end. You will also lead planning, execution, and delivery of large cross-functional initiatives, enable teams to deliver against the roadmap, and manage effective communications to leadership and across teams.

Your Expertise:

- 10+ years of experience in the software development industry with at least 7 years as a technical program manager.

- Demonstrated ability to work calmly through ambiguity to detailed solutions.

- Self-motivated, proactive and ability to adapt well and work with teams having different operating cadences.

- Proven track record of influencing others in combination with strong analytical skills and allowing others to give feedback while understanding their viewpoints.

- Experience developing processes where little exists and demonstrated flexibility to get things done.

- Detail-oriented with the ability to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.

- Experience working in a highly cross-functional environment where communication with multiple groups is imperative.

- Excellent written and oral business communication and people skills, with the ability to influence stakeholders.

- Exhibit knowledge of Asana, Jira, or other equivalent task management tooling.

- B.S. in Computer Science or a related technical discipline, or equivalent experience.

Nice to have:

- Experience developing or working directly on various aspects of large-scale ML/AI platforms.

- Experience with feature development of AI-powered product experiences.

- Experience and passion for building and maintaining products leveraging AI models

## Skills

### Required
- Technical Program Management
- Cross-functional Team Leadership
- Project Planning and Execution
- Communication and Influence
- Analytical and Problem-Solving Skills
- Task Management Tooling
- Computer Science or Related Discipline

### Nice to have
- Machine Learning and Artificial Intelligence
- Feature Development
- Product Development and Maintenance