# Director of Internal Communications

**Company**: Duolingo
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $163,200-$244,800 USD
**Category**: Marketing
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/duolingo/jobs/8448961002
**Canonical**: https://yubhub.co/jobs/job_2cf8a8b4-1ff

## Description

At Duolingo, we're looking for a Director of Internal Communications to build and lead an internal communications function that keeps Duos informed, aligned, and inspired. As a key member of our Global Communications team, you will set the strategy and standards for how information flows at Duolingo, partner closely with senior leaders to communicate company priorities and change with clarity, and establish measurement so we can continuously improve reach and impact.

Key responsibilities include:

- Defining and owning Duolingo's internal communications strategy, principles, and annual priorities;

- Leading planning and execution for cross-company forums and moments, including message development, presenter preparation, FAQs, and follow-ups;

- Partnering with senior leaders on company change communications, building clear cascades and manager toolkits that drive understanding and consistency;

- Establishing internal communication standards and guidance on channels, including templates, norms, and employee guardrails for public/social communication;

- Creating measurement for internal comms effectiveness, analysing reach, clarity, and engagement to identify improvements and inform leadership;

- Building and leading a high-performing internal comms capability, setting operating rhythms, defining workflows with People/Chief of Staff teams, and managing vendors or contractors as needed;

- Preparing executives and spokespersons for internal moments with talking points, decks review for message clarity, and coaching;

- Partnering with onboarding teams to ensure new hires understand how we communicate and where to find information;

- Anticipating issues and coordinating with Comms, Legal, People, and IT to ensure timely, accurate, and trusted internal updates.

We're looking for someone with 10+ years of experience in communications, with significant experience leading internal/employee communications at a fast-paced, product-led or tech company. You should have a proven track record building or transforming internal comms strategies, systems, and standards at scale, with clear measurement of impact.

## Skills

### Required
- Internal Communications
- Strategic Planning
- Change Management
- Communication Strategy
- Employee Engagement
- Leadership Development
- Team Management
- Project Management

### Nice to have
- Slack-at-scale
- Live Forum Production
- Channel Governance
- Template Development
- Metrics Frameworks