# Non-Medical Claims, Consultant

**Company**: AIA Malaysia
**Location**: Kuala Lumpur, MY
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Insurance

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/Non-Medical-Claims--Specialist_JR-64188?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2cf0288e-080

## Description

We're looking for a Non-Medical Claims, Consultant to process incontestable and contestable major claims. You'll handle claims within agreed turnaround times, comply with established procedures, and communicate with stakeholders.

**Responsibilities:**

- Process major claims (Critical Illness, Total and Permanent Disability, Dismemberment, Death)

- Manage pending cases and reduce pending ratios

- Monitor closed file reviews for operational savings

- Meet claims productivity benchmarks with high accuracy

- Respond to stakeholder enquiries within two business days

- Clear suspense cases within five days

- Perform additional duties as assigned

**Requirements:**

- Bachelor's degree or equivalent

- Minimum 5 years of experience in the insurance industry

- Independent and self-starter with customer service orientation

- Fluent in English and Malay

- Good knowledge of claims assessments, FSA 2013, and technical skills

## Skills

### Required
- claims assessments
- FSA 2013
- technical skills
- customer service
- English
- Malay

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/Non-Medical-Claims--Specialist_JR-64188?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)