# US-Solutions Analyst (Financial)

**Company**: PointClickCare
**Location**: Remote, USA
**Work arrangement**: remote
**Job type**: full-time
**Salary**: USD 60,000-70,000 per-year-salary
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://jobs.lever.co/pointclickcare/ff531031-8596-4ade-a81d-193053e07230?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/us-solutions-analyst-financial-2ccb9819-570/

## Description

At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people.

As a US-Solutions Analyst (Financial), your focus will be on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. You will prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels.

Key Responsibilities:

- Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities

- Resolve customer issues via phone, email, chat or remote sessions

- Work effectively and professionally with other departments to resolve issues

- Document user problems through the use of an online problem management system, Salesforce’s Service Cloud

- Coordinate and execute internal, external, and or internal/external meetings to resolve problems

- Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS

- Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary

Your Key Strengths:

- Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required)

- Excellent interpersonal, customer support, and problem-solving skills

- Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment

- Strong communication, relationship management and documentation skills

- High degree of computer literacy and excellent typing skills

- Experience providing web-based application software support

- Prior long term care experience working in a business office role

- Prior experience using PointClickCare (Preferred, Not required)

Benefits and Perks:

- Benefits starting from Day 1!

- Retirement Plan Matching

- Flexible Paid Time Off

- Wellness Support Programs and Resources

- Parental & Caregiver Leaves

- Fertility & Adoption Support

- Continuous Development Support Program

- Employee Assistance Program

- Allyship and Inclusion Communities

- Employee Recognition

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Healthcare
- IT
- Engineering
- Business Solutions
- Salesforce Service Cloud

### Nice to have
- Prior long term care experience
- Prior experience using PointClickCare

---

Source: [Apply at jobs.lever.co](https://jobs.lever.co/pointclickcare/ff531031-8596-4ade-a81d-193053e07230?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)