# Senior AI Deployment Consultant **Company**: Fin **Location**: Dublin, Ireland **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: IT **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/intercom/jobs/8081923?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_2cc13b6f-297 ## Description Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. It's an exciting time at Intercom , especially within our Deployment Services team. We're helping some of the world's most innovative companies transform how they support their customers through AI-powered customer service. As a Senior AI Deployment Consultant, you'll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom's platform , including our agent Fin. **Responsibilities** - Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin. - Define project scope, success criteria, and timelines that align with each customer's unique goals and support model. - Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations. - Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes. - Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans. - Perform hands-on configuration of Intercom features , including automation, workflows, technical procedures and reporting , supported by our Forward Deployed Engineers for advanced integrations. - Coordinate technical readiness activities, including integrations, data migrations, and security reviews. - Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes. - Collaborate with our Product and R&D teams to surface feedback, identify improvements, and help shape future innovations. - Contribute to the evolution of our Deployment Services methodology, templates, and best practices. **Requirements** - 6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies - Proven success managing large, complex projects with multiple stakeholders and workstreams. - Strong technical aptitude , comfortable configuring software platforms and discussing integrations, APIs, and data flows. - Excellent project management skills with a structured, proactive, and detail-oriented approach. - Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders. - Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus. - Analytical mindset with strong problem-solving, prioritisation, and decision-making skills. - Adaptability and resilience in a fast-paced, changing environment. - Passion for technology, AI, and helping customers succeed. **Benefits** - Competitive salary and equity in a fast-growing start-up - We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen - Regular compensation reviews , we reward great work! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Pension scheme & match up to 4% - Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents - Flexible paid time off policy - Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones - If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too - MacBooks are our standard, but we also offer Windows for certain roles when needed. ## Skills ### Required - project management - technical configuration - Intercom - AI - customer success - communication - relationship-building - problem-solving - prioritisation - decision-making ### Nice to have - implementing or configuring platforms like Intercom, Zendesk, Salesforce --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8081923?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)