# Senior Technical Success Manager

**Company**: Zscaler
**Location**: Mohali, IND
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zscaler/jobs/5195933007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2c9425a2-bd9

## Description

Zscaler is looking for an experienced Sr. Technical Success Manager (Sr.TSM) to join its team. This is a hybrid role based in Mohali/Bangalore, reporting to the Manager, Technical Success within the Customer Success department.

The Sr. Technical Success Manager will serve as a strategic technical advisor, deeply understanding customer goals to align Zscaler solutions and drive long-term satisfaction by guiding customers through their Zero Trust journey as the central post-sales point of contact.

Key responsibilities:

- Build and nurture deep relationships with key customer stakeholders and operational service owners across a complex portfolio of accounts

- Offer expert technical guidance, proactive recommendations, and robust Technical Governance to develop customized strategies for the seamless integration and operationalization of Zscaler solutions

- Proactively drive adoption by identifying actionable insights, anticipating technical hurdles, and developing comprehensive risk mitigation plans

- Provide technical expertise and organizational leadership to manage complex escalations, collaborating across Sales, Support, and Product teams

- Master Zscaler products and services to participate in the creation and sharing of intellectual capital

Requirements:

- 8+ years of experience in customer-facing technical roles, featuring 3+ years driving value in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering within the Cloud, Web Security, Networking, or Infrastructure domains

- Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio

- Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans

- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions

- Solid understanding of core networking protocols and technologies like DLP, Sandbox, SDWAN, CASB

Benefits:

- Various health plans

- Time off plans for vacation and sick time

- Parental leave options

- Retirement options

- Education reimbursement

- In-office perks, and more!

## Skills

### Required
- Cloud
- Web Security
- Networking
- Infrastructure
- AI/ML
- DLP
- Sandbox
- SDWAN
- CASB
- HTTP
- DNS
- SSL

### Nice to have
- AI technologies
- AI-powered operational analytics
- predictive health-scoring dashboards
- SASE
- SSE
- ZTNA
- AI Security
- CISSP
- CCNP
- CCIE
- Network+
- AWS
- Azure
- Google Cloud

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zscaler/jobs/5195933007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)